We are seeking a knowledgeable and detail-oriented Payments Specialist to join our team. This role is critical in providing expert-level support on payment-specific questions and issues, ensuring our sales and customer engagement teams can focus on broader product-related queries. The Payments Specialist will be instrumental in aiding our sales process, analysing competitor statements, and working closely with various internal teams to enhance our payment solutions offering.
✅ Your mission, should you choose to accept it:
Payments Expertise and Support:
- Provide expert answers to payments-specific questions (e.g., interchange++ model, estimating monthly payment costs, Mews fees) that Sales and Customer Engagement (CE) teams receive from customers.
- Distinguish between PMS+payments product questions handled by Solutions Architects (SAs) and Technical Account Managers (TAMs), and purely payments-related queries.
Sales Support:
- Assist Sales during the contracting phase by addressing questions related to payment pricing and functionality.
- Collaborate with the Deal Desk to determine appropriate discounts, if any, based on payment structures and competitive analysis.
Competitor Analysis:
- Analyse competitor payment statements to provide insights and comparative data to the sales and product teams.
- Keep abreast of market trends and competitor offerings to inform internal strategies.
Objection Handling:
- Address and resolve payments-specific objections raised by potential or current customers.
- Work closely with the Sales and CE teams to develop strategies for overcoming common payment-related objections.
Cross-functional Collaboration:
- Collaborate with the payment pricing analyst, competition team, product and product marketing to share feedback and relevant market/competitor information gathered from customer interactions.
- Support enablement teams in product marketing and sales by providing necessary training and information on payment solutions.
🤝️ You’ll be a great fit if you bring a few of the below with you:
- Fluency in French and English is required.
- Proven experience in a payments-related role, preferably within a SaaS or technology company.
- Strong understanding of payment processing models, including interchange++.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex payment concepts in a clear and concise manner.
- Experience working with sales and customer engagement teams.
- Proficiency in data analysis and competitor statement analysis.
- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
