Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.
That’s why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.
With Curve you can spend from all your accounts, track spend behaviour and provide insights, and security to protect you from fraud. For the first time giving you bright insights and control of all your money in one beautiful place.
We’re developing a ground-breaking product with our customers at the core. Our user base is growing rapidly and we have exceptional metrics. We have funding from the leading names in tech investment, and a visionary leadership team who wants everyone who joins this remarkable adventure, to have the autonomy to masterfully develop their expertise.
Welcome to Curve. On a mission to help you live inspired.
This position will have a wide variety of duties impacting reduction in Credit Losses and Transaction Losses at Curve, specifically supporting collections activities and unreconciled transactions. The role will include performing investigative and advisory activities to recover unreconciled (unpaid) transactions.
They will work cross functionally with Data, Fin crime, Cx, Growth and other functions to execute on the recoveries and reconciliations strategy to minimise transaction losses to Curve.
Key Accountabilities:
- Review and disposition alerts and cases generated by fraud systems and referrals mitigate First Party Fraud abuse.
- Recognize fraud patterns and trends coordinate actions with fraud intelligence and Operations teams to detect and mitigate fraud.
- Set high standards for efficiency in case management to automate processes and prioritise queue.
- Create and execute an effective dunning strategy with continuous test/learn/roll cycle to improve recovery rate of unpaid balances.
- Work with CX to develop clear workflows and manage customer communications.
Skills & Experience:
- 1 year experience working in an operations function within credit or fraud.
- High level of intellectual curiosity and a good understanding of efficiency metrics in an operations environment.
- Demonstrate strong investigative and analytical skills, with a keen eye for detail
- Highly organised with ability to handle multiple cases simultaneously in a fast paced environment.
- Some experience with tools, techniques and strategies to manage recoveries.
- Excellent communication skills and ability to work cross functionally.
Benefits:
- 25 days plus bank holidays
- Bonus days off for Learning & Development, Mental Wellbeing, Birthday, Moving House & Christmas
- Working abroad policy (up to 60 calendar days per year)
- Bupa Health Insurance (YuLife)
- Life insurance powered by AIG (5x Annual Salary)
- Pension Scheme powered by “People’s Pension” (4% Matched)
- EAP (Mental health & wellbeing support, Life coach, Career coach)
- 24/7 GP access (Smart Health via YuLife)
- Annual subscriptions to Meditopia & FIIT for your mind and body (via YuLife)
- Discounted shopping vouchers (via YuLife)
- Enhanced parental leave
- Ride to work scheme & Season ticket loan
- Electric car scheme
- Six nights of Night Nanny for new parents
- Free Curve Metal subscription for you and your +1
