We are looking for an experienced weight loss practitioner to join as a Weight Loss Coaching Team Lead, reporting to the Head of Weight Loss Coaching. The role is full-time, 37.5 hours per week. Ideally starting by January 2025.
This is an ideal role for someone who wants to challenge themselves in a fast-paced environment and manage a dynamic team of weight loss coaches in order to empower individuals to achieve sustainable weight loss and lead healthier lives. If you like problem-solving and implementing transformative solutions, this role is for you!
Your time will include a variety of responsibilities:
As the Team Lead you will build out the team and empower them to deliver high value, evidence-based coaching.
You will support the development and training of our weight loss coaches from onboarding new starters, to up-skilling for new services and driving continuous improvement.
As one of our experienced Weight Loss Coaches, you may be required to support our customers on their weight loss journeys through 1-to-1 coaching, messaging, and creating content.
You will work closely with the Head of Weight Loss Coaching to ensure robust clinical governance, quality standards, strong customer outcomes and data reporting.
This is an entrepreneurial role. Your insights and feedback will be integral to constantly innovating and improving the offering to ensure customers obtain the best possible value and results.
RESPONSIBILITIES
Recruit, supervise and develop a team of high performing weight loss coaches in an evolving environment to deliver evidence-based behaviour change skills in practice
Line management of your team of up to 12 coaches with fortnightly 1:1s
Be the point of first contact between weight loss coaches, the customer service team and our team of clinicians
Manage customer complaints and escalate serious adverse events to the appropriate members of the company
Work closely with the Head of Weight Loss Coaching to ensure quality assurance, clinical governance, strong customer outcomes (weight loss, customer satisfaction, retention, etc) and data reporting which evidences our results
Support customers on their weight loss journey either through 1-to-1 coaching (video & telephone) and asynchronous messaging.
Registered Dietitian (HCPC) or Registered Nutritionist with the Association for Nutrition (ANutr/RNutr) with a minimum of 2 years' direct experience supporting adults in weight loss
Ideally, a minimum of 1 year of team management experience
Experienced to a very high level with evidence-based behaviour change skills e.g. Motivational Interviewing—should be able to confidently and effectively support their team with evolving their practice in this area (a key part of this role)
Possesses strong analytical skills with excellent attention to detail for meaningful audit and reporting
Demonstrates exceptional written and verbal communication skills to effectively communicate and collaborate with stakeholders at all levels
Exhibits a desire to optimise processes and systems to enhance the customer experience
Committed to going above and beyond to provide a fantastic customer experience
Demonstrates confidence, patience, and diplomacy in handling difficult situations both internally within the business and externally with customers
Has an entrepreneurial mindset with a strong ability to take ownership and execute tasks
Thrives in a fast-paced environment and is self-motivated to deliver high-quality work every day
Demonstrates reliability, trustworthiness, and a hands-on approach, while also being proactive and taking initiative
Must be able to attend the office a minimum of once a week to build connections across team
BENEFITS
Generous stock option plan
Private medical insurance
£400 annual learning & development budget with Learnerbly
Gym & wellness benefit with Wellhub
Hybrid role based in Bermondsey 1 day a week with breakfast and lunch once a week
Cycle to work scheme
Electric car scheme
25 days holidays and generous parental leave & flexible working policies
Annual company retreat
A fun and friendly working environment with sharp and motivated co-workers
Join in the early stages of one of the most promising start-ups in the health & wellness space
HIRING PROCESS
Submit application: Interested candidates are invited to submit their applications through our online portal
Screening call with Recruiter to discuss the role and make sure it’s the right fit
Interview with Head of Weight Loss Coaching and Head of Behaviour Change: Successful candidates from the practical task stage will proceed to the first round of interviews, where they will meet with members of the hiring team to discuss their experiences and qualifications
Interview with in-house hiring champion: Finalists will have the opportunity to interview with our in-house hiring champion, who will assess their fit within our organisation and culture, as well as provide additional insights into the role and company
ABOUT MANUAL
MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.
We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.
Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,
After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.
Websites:
https://www.manual.co/
https://www.joinvoy.com/
EQUAL EMPLOYMENT OPPORTUNITY
Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.
We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
