As a Customer Operations Software Engineer, your role is to provide exceptional support to Loadsure’s customers and Customer Experience team by providing technical skills in the areas of data processing, customized software development, and automation of internal and customer processes.
You will be highly organised and comfortable building relationships and working with all levels of the firm. Stakeholder management and communication will be vital to the success of the role.
This position requires strong analytical skills, attention to detail and the ability to troubleshoot and resolve configuration issues quickly. We are looking for a self-driven, high-energy, professional who’s passionate about disrupting an industry and wants to be rewarded for their performance and contributions.
We believe that with a growth mindset, tech-first innovation, and focused execution, anything is possible. We value others’ insights and ideas to build a collaborative, entrepreneurial, and lighthearted environment.
Key Responsibilities;
- Develop and implement custom software pricing/rate cards for clients on Loadsure portals and through integrations
- Automate the deployment and testing of software pricing/rate cards
- Process coverage for batches of customer shipments via spreadsheet reporter process using data upload scripts and utilities
- Develop enhanced upload scripts and utilities to improve and expand on data processing capabilities
- Develop changes and new features within the Loadsure portal to improve the customer experience, digitize and automate manual processes, and drive a reduction in support cases
- Develop new tools to reduce labor and increase the efficiency of the Customer Experience team
- Assist with Application Programming Interface (API) questions and troubleshoot issues to expedite go-live timelines
- Assist with additional ad-hoc tasks/projects as assigned by the Head of Projects and Operations department
- Ability to work primarily within the US Eastern time zone, with flexibility to support other time US/European zones as-needed.
Key Competencies;
- Solutions focused attitude to resolve any challenges
- Development of a variety of unique software solutions for customer and internal use
- Strong experience in handling, cleaning, and validating data sets
- Development of integrations between the Loadsure portal and third party systems for both customer and internal use, including both back-end and front-end effort required
- Ability to produce high quality, detailed documentation of processes, configurations, and ensure proper configuration management
- Proven attention to detail/extreme precision in the development of high quality solutions and accurate data processing
- The ability to work within an unstructured environment and without clear guidance
Skills and Qualifications;
Essential;
- Excellent listening, verbal, and written communications skills with a proven ability to collaborate effectively across teams in a fast-paced work environment
- Provide excellent software and systems problem-solving and troubleshooting skills for resolving customer and operational issues
- Proficiency in TypeScript / JavaScript for development of software solutions
- Proficiency in Python, Bash, or other scripting languages for automation
- Experience with SQL and relational databases for data manipulation
- Familiarity with cloud platforms (GCP, AWS, Azure) and Continuous Integration/Continuous Delivery (CI/CD) pipelines for automated deployments
- Familiarity with file formats such as CSV, XML, JSON, and their corresponding libraries
- Experience with the development and implementation of automated testing solutions
- Integration experience (REST-based APIs, JSON, Postman)
- Eagerness and willingness to learn
- Accuracy and attention to detail
- Self-starter and takes initiative
- Proficiency with business tools such as Google Docs, Sheets, and Slides and/or Microsoft Word, Excel, and PowerPoint
- High level of English proficiency is required
Desirable;
- Experience with version control systems like Git.
- Knowledge of containerization (Docker, Kubernetes) for managing microservices.
- Familiarity with monitoring tools for keeping track of automated processes and data workflows.
- Understanding of insurance and insurance distribution
- Enthusiastic about emerging technology and Insurtech
- Google Workspace
About Us;
We’ve combined groundbreaking AI and industry expertise to create a service that goes beyond conventional cargo insurance. This is holistic freight protection.
With trailblazing end-to-end InsurTech, our mission is simple: empower brokers to better serve the freight community, maximizing profits and minimizing losses for all.
At Loadsure, we celebrate the spirit of individuals and empower them to grow. Fostering a culture of personal freedom, mutual respect, and collaboration, we enable the professional success of each person, regardless of race, ethnicity, culture, nationality, religious belief, sexual orientation, gender identity and expression, age, marital status, or disability. Understanding, communication, respect among all people: This is how we’re nurturing a diverse and inclusive workplace in which everyone can thrive.
We Strive for continuous growth and excellence in everything we do.
We Unite through collaboration, leveraging our diverse strengths to achieve common goals.
We Pioneer innovative solutions, embracing new technologies and forward-thinking approaches.
We Deliver outstanding results, ensuring reliability and quality in every project.
Why work for Loadsure?
- Competitive salary
- Fantastic company stock options
- Remote working with great flexibility
- 25 annual leave days, in addition to our recognised national holidays
- Enhanced maternity/paternity/adoption/shared parental leave
- Birthday day off
- Subsidised gym/wellbeing membership
- Strong healthcare coverage for employees and their families
- A culture of work-life balance
- A community that gives back
- Engaging and collaborative work environment
- An exciting opportunity to work with a talented team that’s passionate about what they do and believes in their product and people
- Career development opportunities
- Online learning platform
loadsure.net
