Ready to join the future of work?
Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work. 🌎
Our vision of the future of work is “Work In Any Way” which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first! 🤩
The Client Delivery Manager plays a vital role in creating long-term healthy service provider and customer relationships, acting as the bridge between the client and our operational delivery teams.
The key responsibility of the Client Delivery Manager is governance across all areas of client services. Responsible, ensuring the highest level of operational service delivery. The role exhibits complete knowledge and a full understanding of the Service Delivery field.
In this role you will:
- Develop and maintain collaborative relationships with clients. Serve as primary contact for both clients and internal stakeholders for all issues related to service delivery. Lead client calls including business reviews, account planning, and transformation projects. Coordinate special projects as required.
- Take ownership and accountability of client relationship health, review for areas of risk, and partner with internal stakeholders (Operations, Account Management, Product Marketing) to create actionable client account plans. Use available account data to make informed decisions, drive process improvements for client satisfaction and internal KPIs.
- Demonstrate ability to understand client needs/requirements, and translate those into detailed plans, dashboards, and timelines. Able to apply analytical and problem-solving techniques to identify areas of concern, and work with key stakeholders to develop solutions. Translates client’s needs into operational tactics.
- Ensure that customers are informed of SG products’ features and capabilities, how to use our products to achieve their goals. Demonstrate knowledge of Safeguard products and services for assigned clients, from implementation to ongoing operations. Show initiative on evaluating best solutions and accountable for its implementation.
- Facilitate a collaborative and solution-oriented working environment across internal teams (Account Management, Operations, and Product Marketing). Ensure delivery meets or exceeds our standards.
- Serve as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.
- Ensure that improvement items and root cause correction/prevention are owned by appropriate internal team.
The ideal candidate will have the following knowledge, skills, and experience:
- Service delivery/client account management expertise preferably in payroll or HR technology/services.
- Solid understanding of the principles of service delivery. Proven track record in development and execution of client improvement/client account plans. Solution oriented mindset.
- Demonstrable relationship building service skills with the ability to build and maintain strong lasting relationships both internally and externally.
- Desire to deliver excellent customer service, ability to provide mentoring to internal teams on delivery/customer service approach.
- Strong listening, negotiation, and presentation skills both written (PowerPoint, email) and verbal
- Experience working in a remote environment with globally disbursed teams and clients.
Who we are and what we do:
Safeguard Global is…Global! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe. ✈️
Our Global Benefits
- 👨💻 Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
- 🧑🍼 Bonding Leave: Enjoy paid leave to bond with your new family member.
- 🎁 2 Charitable Days: Contribute to causes you believe in.
- 🏆 Reward & Recognition Program: Be rewarded for your success and championing our values.
- 💰 Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
- 🏢 Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.
Why become a Guardian:
- ✈️ International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
- ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
- 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.
Next Steps:
To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!
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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
