Job Description
OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The Role
In this role you will:
Be responsible for executing on demo enhancements and actively supporting Medallia's sales efforts.
Collaborate closely with Demo Engineering managers, Sales, Product, and Marketing teams to ensure our demos effectively showcase the differentiated value of Medallia.
Product knowledge and technical expertise is imperative to the demo development and customization process and will ensure a seamless demo experience for sales across Medallia's full range of products and solutions.
ResponsibilitiesAs a Demo Engineer at Medallia you will work closely with Sales, Product and Marketing teams to build and modify product demos that effectively demonstrate the differentiated value of Medallia.
Demo Engineers will focus on the following core competencies:
Technical Problem solving
Is resourceful - checks all possible sources when troubleshooting
Breaks down complex workflows and projects into manageable tasks
Is able to think outside the box to create solutions for technical problems
Growth mindset
Asks for and uses feedback
Self-motivated to learn new skills and information
Seeks out challenges
Build Collaborative Relationships
Coaches new/junior members on the team on system/process best practices
Actively provides constructive feedback
Project Management
Prioritizes tasks and manage own time efficiently
Creates project plans to manage and track progress of work
Demonstrates high attention to detail and ensures projects are delivered to a high standard of quality assurance
Communication
Communicates clearly with project stakeholders and provides updates on a regular cadence, (e.g. including roles/responsibilities, scope, timeline, etc.)
Articulates technical concepts to a non-technical audience
Identifies and communicates blockers/ high risk areas with project stakeholders and escalates accordingly to project advisors
QualificationsRequired Skills & Qualifications
2+ years of experience in software delivery, technical marketing, product management, or solution consulting
Bachelor’s degree or equivalent work experience
2 years of experience working with web technologies including HTML, CSS and JavaScript
Preferred Skills
Proven experience in a technical role within a SaaS environment, particularly in demo engineering or similar functions.
Strong understanding of software products and ability to communicate technical concepts effectively
Problem-solving mindset with a focus on customer success.
Meticulous attention to detail.
Excellent collaboration skills and the ability to work cross-functionally, experience with agile is a bonus.
Experience in mentoring or coaching team members is a plus.
