This role is responsible for managing and growing a portfolio of existing accounts, as well as developing new business opportunities. The Account Manager will engage with our customer base through various communication channels, understanding their global workforce needs and providing them with solutions to achieve their goals. The ideal candidate will have a strong work ethic, a passion for sales, a strong customer-first orientation, and excellent communication skills. This role is a 3-month fixed term position that is office-based in Johannesburg. The successful candidate will also be required to work from 2pm to 10pm SAST How you will make a difference: Achieve monthly/quarterly account growth targets Service accounts and sell back into to increase revenue Build and maintain a client profile, client mapping, and client retention plans Proactively engage with accounts to understand their growth strategy and position Safeguard to ensure the business stays within Scoping and providing deep insight into new territories the client might be expanding into Maintain an accurate forecast for clients growth potential Perform quarterly client reviews Bi-weekly to monthly client meetings to review Key Performance Indicator Build out client specific workflows to ensure a process alignment both internal and external Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor Collaborate with the internal departments to help keep opens lines of communication across the various time zones. Respond to clients in a very timely fashion on any questions Collaborate with internal departments to answer questions throughout the process and report back to the client Working alongside client on any issues and leveraging the right internal departments to ensure items are resolved in a timely manor Quarterly or semiannual client site visits What will make you stand out: Must have 2+ years of sales/pre-sales/account management experience Fluent in English Strong customer service and direct sales background Excellent verbal and written communications skills Ready to work USA ET time zone: 2pm to 10pm SAST Who we are and what we do: Safeguard Global is….Global! With offices worldwide, we help 1500+ companies hire, manage, and pay employees in 170+ countries. It's all about people! Join us to meet diverse folks, explore new cultures, and connect with amazing folks from around the globe. 🌎 Why become a Guardian: 🌏 International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise. ⭐ Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve. 📚 Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace. Next Steps: To express your interest, please click on the following link. We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time. Welcome to the Future of Work! 🌐 At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians. Safeguard Global builds adaptive solutions for organizations seeking to thrive in the global economy. Through a combination of workforce management data, technologies, services and market expertise, Safeguard Global enables success through smarter, more efficient global employee management, recruitment, payroll, onboarding, expense management and more.
