About Fuse Universal
We're Fuse. And our mission is to help our customers unlock the knowledge and expertise that their people need to improve their skills and perform in their work. Enabling everyday learning moments isn’t just our motto, it’s why our clients choose us to help power their organisational learning culture. With our award winning AI powered platform, we are proudly redefining the way that people and organisations learn and communicate.
From our beginning in London 2010, we now have over 110 employees located across the globe from South Africa, the US, Mainland Europe, India, Singapore and the UK. We encourage each Fuser to decide where they perform at their brilliant best. We invest in our people and culture, offering competitive financial, health, social and security benefits as well as working remotely but collaboratively through our platform.
We're on the lookout for the next passionate and ambitious person to join our mission. Are you ready to be part of the Fuse tribe? We would love to hear from you!
About this role
Our Project Managers have overall responsibility for the successful initiation, planning, communication, monitoring, delivery and handover of our implementation projects. In this fully remote position, you'll work with a variety of clients in every industry and sector imaginable, building an exciting portfolio of projects from startups to game-changing charities and the world’s biggest and best-known global brands.
You’ll be a primary contact point for customers throughout their Fuse implementation journey. Along with your Fuse team, you'll kick off each project by walking clients through our ways of working. You’ll be guiding our clients to a successful outcome by delivering on their business objectives and crafting a world-class onboarding journey. You'll connect our clients with key resources, unblock problems, highlight project risks and get the answers they need. You'll keep clients updated on progress regularly, respectfully challenge and ensure they provide us with everything we need to deliver on time.
On a day-to-day basis, you'll manage the workload across the Services Team, ensuring optimal resource assignment so we deliver against our project commitments. You’ll also work alongside integration specialists and the Product team on tasks which require the teams to work together.
As part of the Project Management Office, you will manage external and internal projects and tasks assigned to you to deliver a successful outcome.
About the team
You'll join a distributed Services Team which comprises Project Managers, Solutions Consultants, and Customer Success Managers.
Your Responsibilities
- Manage and coordinate all project functions and activities: Oversee the end to end management of projects, ensuring alignment with business objectives and successful delivery on time and within budget.
- Create and maintain Project documentation: Develop project documentation, including client facing project plans, schedules and resorts to support transparency and accountability.
- Develop and track project timelines: Establish and monitor detailed project schedules to ensure milestones are achieved and any potential delays are proactively addressed
- Cross functional collaboration: work closely with internal teams including Tech-ops to scope and manage system integrations that form part of the implementation.
- Risk identification and mitigation: proactively identify, document and address project risks. Proposing effective mitigation strategies and escalating issues as needed to ensure smooth project execution.
- Client relationship management: Cultivate and maintain strong relationships with clients, acting as a primary point of contact.
- Regular Progress updates: Provide clear and concise progress reports to both internal teams and clients, ensuring stakeholders remain informed of project status, key developments and any challenges.
- Stakeholder Management: Build and manage relationships with internal and external stakeholders, ensuring effective communication and alignment throughout the project lifecycle.
- Change Management: Manage change requests effectively, ensuring impacts on scope, timeline and resources are communicated and addressed promptly.
