Our purpose
From Lookiero we are driving the change of online personalised shopping, making it more accessible to everyone. Our mission is to empower thousands of customers, inspire them and help them discover their full potential to succeed in their daily lives.
Since our launch in 2016, we have grown rapidly to become Europe's leading online personal shopping platform with a presence in 11 European countries and more than 600 employees/collaborators from many nationalities.
About the role
The key objective of this role is to support the Transport team, helping to execute the optimal transport plan, guaranteeing customer service levels, and ensuring a timely-managed incident management process.
We are looking for someone who is not afraid to challenge, innovate, experiment, and move at a fast pace. We are continuously looking for ways to improve our processes and achieve a greater impact.
What will be your challenge? (Key accountabilities)
- Incident management and resolution: A large part of your day will be spent proactively managing incidents with the different carriers, always looking for ways to optimize and reduce incidents before the customer contacts us.
- Organization and monitoring of transports and shipments: planning and management of international loads (import/export), providing quick and effective solutions to minimize the impact on the service, customs document management, and collaborating in the continuous improvement of processes.
- Monitoring KPIs and statistics: analyze the different key KPIs, monitor service levels to ensure standards and planned delivery dates, update the different tracking documents, and analyze and follow up on customer contacts.
- New Projects: Identify improvement opportunities to optimize our logistic processes.
What will make you succeed? (Skills, know-how and experience)
- You are an analytical person with a desire to learn in the Operations area. You are able to analyze data and monitor KPIs.
- High level of Excel. It will be your main working tool.
- You have the ability to solve problems and manage incidents effectively.
- Proactivity: You are able to identify problems in detail and propose solutions.
- Adaptability to change so we can keep improving.
- University degree.
- An intermediate-high level of English, both spoken and written.
- Curiosity and eagerness to learn and contribute to the team.
In addition, we would especially like to see…👀
- Previous experience in B2C/B2B transport management, especially in an e-commerce model.
- Knowledge in coordination with freight forwarders and custom management.
- It would be great if you spoke French.
What will we bring to you?
⌛ Flexible schedule: so you can have a good balance in your personal life. For us it is important to work on a project and be responsible. We have an environment of freedom, which brings responsibility.
📚 Training program: We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up to date!
💰Flexible compensation: Benefit platform through which you will obtain interesting tax advantages and discounts.
🛍️ Lookiero Discounts. And of course, you will enjoy discounts on your purchases at Lookiero, valid for friends and family.
🤩 Professional growth. Personal development plan to evolve within Lookiero.
💼 Your impact will be tangible - and we empower people in the “how”. Working in a startup, you will see the impact of your voice, ideas and work very clearly on our business. You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!). We also believe in giving freedom on how to get to pre-agreed OKRs.
👫 We are one team. With a culture of true collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!
How do we like to do things?
We think big and act fast.
We own our decisions and drive results.
We say things the way they are.
We are a team.
Anything is possible for us.
Are you curious and want to know more? Would you like to be part of the transport team to continue improving our service level (shipping and returns) and gain proactivity with our customers?
#LookieroHighlights
🥇 Ranked on LinkedIn Top Startups 2022.
👧 4 million registered female users in 11 countries.
🤝 +600 employees and collaborators
🏢 3 offices: Bilbao (HQ), París and Berlín.
⛰️🥾 We are committed to Remote Culture and work-life balance.
If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position, APPLY.
Disclaimer:The data controller of your personal data is Lookiero Style, S.L. with tax identification number B-95810826. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to dpo@lookiero.com. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy.
