Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,200 pharmaceutical and healthcare companies globally.
Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts.
With a track record of over 3,000 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.
After securing a series-B funding in September 2024, Qualifyze is now focused on expanding to the US market.
Role overview,
We are currently looking for an Audit Request Coordinator to join our Pre-Audits team. This role is responsible for reviewing and validating requests submitted by Customer Success Specialists or customers in our system, ensuring they are complete and accurate.
Additionally, you will ensure the correct number of credits are allocated in line with the company’s pricing and packaging strategy. This position plays an important role in maintaining the accuracy and efficiency of our audit processes!
Main responsibilities,
Review and validate audit requests introduced in the system to ensure they contain complete and correct information (i.e, correct relation product/s and standard, adequate site allocation, review of the report applicability).
Identify incomplete or incorrect requests and push them back for revision with clear guidance and agile feedback.
Ensure the correct allocation of credits based on company pricing and packaging guidelines
Collaborate with internal teams, including Customer Success, Product, and Sales, to resolve discrepancies and improve request accuracy.
Maintain accurate records of request validations and credit allocations for audit and reporting purposes.
Support the continuous improvement of processes related to request validation and credit allocation.
Provide feedback and training to CSMs and customers to improve the accuracy of future submissions.
Main requirements,
GxP knowledge
Fluent English communication skills in written and spoken (other languages are appreciated as well)
Ability to work independently and manage multiple tasks in a fast-paced environment.
Strong attention to detail
Ability to collaborate effectively across teams and departments to enhance operational efficiency. Strong communication skills and an open mindset are essential to ensure smooth coordination and teamwork.
What do we offer?
💳 Flexible compensation plan in restaurant/transportation/nursery vouchers.
🌴 25 days of holidays (upgradable to 27 after 2 years and 30 after 4 years in the company).
🏥 Health insurance policy with Assistència Sanitària, with the option to add family members.
🏋️ Wellhub wellbeing platform membership.
🌍 Work from abroad for up to 3 months per year.
💻 All necessary work equipment (laptop, headphones, etc.).
🎉 Two official company events per year to celebrate success.
🚀 Individual coaching and mentoring on your development roadmap within Qualifyze.
At Qualifyze we actively support the power of diversity, uniting complementary talents and perspectives to address new challenges. Our collective strengths help us to find innovative solutions and turn difficulties into opportunities.
We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone belongs and feels heard.
We are an equal opportunity employer and we welcome applications from candidates of all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, marital status, religion, disability, or age. Our hiring practices are rooted in fairness and respect, and we strive to create a culture where everyone feels valued and empowered.
