At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.
About the role:
As a Customer Web Design Specialist at Amenitiz, you play a key role in guiding clients through the onboarding phase. This involves tailoring websites to match their specific preferences, offering expert advice on how to enhance their online visibility, and helping them maximize direct bookings. Additionally, you ensure their complete satisfaction while facilitating a seamless adoption of the product, making their experience with us as smooth and successful as possible.
Your mission:
- Engage directly with our new customers, comprehensively understanding their requirements and translating them into the website building process (i.e. use of an internal tool), making sure to uphold commitments to time and quality.
- Deliver an exceptional customer experience throughout, accelerating their path to early success with their websites.
- Collaborate seamlessly with our Account Executives and Customer Onboarding teams, leveraging their expertise as needed.
- Establish effective connections with domain providers and webmasters to gather essential domain-related information.
About you:
- You are a native French speaker with proficiency in English (proficiency in other languages is a plus).
- Your strengths lie in excellent communication skills and a high level of empathy, allowing you to consistently see things from the customer's perspective.
- While your interests lies in graphic design, web design, or the tech environment, your unwavering commitment is always centered on the customer service. Bonus points if you have prior experience in customer-facing roles.
- Your inherent qualities include exceptional organizational skills and the ability to work independently in planning and executing your tasks.
- You are driven to excel and thrive in a fast-paced environment.
- Challenges and unexpected changes ignite your determination to find optimal solutions.
- Your dedication to achieving your best results is matched by your enthusiasm for teamwork and your readiness to contribute to team goals.
Our Benefits
- 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
- 💰 We provide Stock Options that ensure you have ownership in our success.
- 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
- 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
- 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
- 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
- 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
- 📚 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we’re scaling our hotelier portfolio and diving deep into each of our five main markets. More than anything, we’re having a ton of fun while creating impact and learning along the way.
If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!
