Please note: This opportunity is exclusively onsite.
Location: Bengaluru only
Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
About the Role:
As a Customer Success Manager at Whatfix, you will work with an identified number of customer accounts throughout their entire lifecycle with our company. You will develop trusted and long-lasting relationships through frequent interactions to ensure that our customers realize the full value of their investment. This role requires employees to be living in Bangalore who are fluent to native level in French and English.
This role reports to our Head of Customer Success (UK, France and Italy).
Responsibilities:
Trusted advisor developing a long-term partnership with the customer throughout the customer lifecycle
Orchestrate the implementation of the customer by coordinating all activities
Establish deployment goals and success factors and develop plan to carry them out successfully
Identify use cases which Whatfix will cover, working with customers to implement them to reach measurable results
Monitoring and facilitating the users’ adoption of our product by identifying usage gaps and providing solutions with measurable results
Provide product training in order to enable customers to realize the potential of Whatfix
Acting as the customer liaison between internal teams and the customer
Developing ‘Success Plans’ for customers that define clear metrics for success, and reporting and tracking of the same.
Managing the commercial process for renewals
Communicate and brain-storm with the product team on customer feedback and help refine the product roadmap.
Managing client escalations through to resolution with the support of Customer Success Leadership
Our ideal Client Success Manager:
5+ years of experience in a customer-facing role (account management, consulting, customer success) preferably at a SaaS company
Must have exemplary written and verbal communication skills in both French and English
Demonstrate a true passion for customers and for Customer Success
Ability to collaborate and build strong relationships with both customers and internal stakeholders
Excellent organizational and project management skills and be able to prioritize your own workloads without supervision
Excellent writing and presentation skills with proven capability to deliver a value proposition in a competitive and often challenging environment
Self-starter who can think quickly and proactively
Strong listening and coordination skills to appreciate the customers' concerns and work alongside the technical team to successfully resolve them
Should be open to working in a techno-functional role (tech curious & savvy)
Demonstrates a deep understanding of customers' concerns and thoughts regarding the use of products
Must be willing to travel occasionally to customer sites
Perks & Benefits (India):
Best-in-class medical insurance coverage
Free lunch & dinner buffet
Doorstep cab drop facility
Education sponsorship
Internal job transfer & global mobility programs
Scope to represent Whatfix at global events
We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Please Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
