Who we are? At Unbxd, we're building the world's largest search intelligence products. We are a bunch of close-knit, highly driven, and highly skilled engineers & Support Function teams who think big and execute beyond what is expected. The challenges cut across algorithmic problem solving, systems engineering, machine learning and infrastructure at a massive scale.
Working with us? An opportunity for innovators, problem solvers & learners. Working with us is Innovative, empowering, rewarding & fun. Amazing Office, competitive pay along with excellent benefits package.
What do you contribute? You will lead the implementation of Unbxd products for various Ecommerce clients located across the globe. You will oversee the entire project lifecycle including setup, test, launch, and post-launch activities. This includes managing project schedules, identifying risks and communicating them to all project stakeholders. This role also involves cultivating deep strategic relationships with Unbxd clients.
Responsibilities
- Main point of contact and relationship manager for the client’s e-commerce optimization, product discovery and Unbxd offerings.
- You must manage and drive the technical implementation to a successful conclusion requiring strong program and project management skills coupled with a technical background.
- Success in the role will be measured by on time, error free delivery, with high customer satisfaction and brand representation.
- Coordinate relevant resources for integration and custom development projects, account optimization
- Transform client feedback into working ideas and test them with clients.
- Coordination of Monthly / Quarterly Technical Reviews.
- Work with customers on scaling Unbxd solution offerings with the use of the right Data Analytics.
- Help clients in their day to day challenges by delivering innovative and scalable solutions to their problems and troubleshooting their issues.
- Perform implementation reviews, evangelize new product features and ensure the prompt and proper resolution of technical challenges.
- Guarantee the technical aspects of your customer deployments by providing necessary documentation and technical guidance.
- Improve product offerings by providing customer feedback on features to Product Management and Engineering.
Experience
- BE/BTech degree in software engineering or related field
- Experience managing customers both large and small and knowing how and why to manage them differently.
- Demonstrate a true passion for customers and Customer Success. Solid experience in problem analysis and resolution of software problems.
- Demonstrate experience in account management and customer success, preferably for SaaS products.
- Strong listening and coordination skills to appreciate customers' concerns and work along
with the tech team to successfully resolve them.
- Should have exemplary written and verbal communication skills to work along with international customers (US, Europe, etc).
- 3-6 years’ experience in a customer-facing role preferably at a SaaS company.
- Data analysis and good data-driven decision-making skills.
- Strong project management skills.
- Thrive in a multi-tasking environment with a strong ability to adjust priorities on-the-fly.
- Knowledge of technologies - deep in one, conversant in many.
