Who are we?
Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.
Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.
We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.
- With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
- Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
- The sole vendor named as Customers’ Choice: 2024 Gartner® Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
- Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Third Consecutive Year
- Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
- Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
Are you ready for the next phase of your growth?
We are looking for a stellar Product Manager who is passionate about solving complex problems within the B2B enterprise space and preferably has addressed concerns around product adoption with use cases such as onboarding / First time use & ongoing usage & friction points. You will be part of a new product line with an opportunity to grow it to $10M & beyond! You will work with a close-knit motivated team of rock stars both on the development & Go to Market (GTM) side.
What do you get to do?
- Define the product strategy & plan through deep market research, discovery by interviewing customers & users in our target segment
- Translate product strategy into detailed requirements identifying the “end state”, breaking them down into “iterations” to drive development with a bias towards faster time to market & learning
- Ability to stack rank stories with effective balance of customer problem/value, applicability to broader target market and utilisation of development resources
- Build consensus across stakeholders – Management, Customer/Customer Success, GTM, development -- by clearly articulating the product decisions and choices
- Drive product launches including working with PR team, R&D, design, sales & marketing
- Act as a product evangelist to build awareness & understanding for both internal & external stakeholders
What you need to have/ bring to the table:
- Must have 2-3 years experience as a Product Manager for B2B/Enterprise market with ownership from concept to launch
- Proven experience in building B2B products from scratch (0...1) and hunger to build products from scratch at an enterprise scale.
- Experience addressing concerns around product adoption with use cases such as onboarding / First time use, ongoing usage & friction points is highly desirable
- Comfortable conducting customer interviews remotely and in person with customers & users in our target segment with deep empathy around customer process & pain points
- Proven experience of taking decisions based on validated learning combining qualitative and quantitative data analysis (Knowledge of Analytical and Data Mining tool is a plus)
- Experience driving solutions by working with design, developers, along with other internal & external stakeholders
- Working knowledge of lean methodology, agile & iterative development
- Excellent written and verbal communication skills
Perks & Benefits (India)
- Best-in-class medical insurance coverage
- Free lunch & dinner buffet
- Doorstep cab drop facility
- Education sponsorship
- Internal job transfer & global mobility programs
- Scope to represent Whatfix at global events
- We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
- At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.
