Please note: This opportunity is exclusively onsite.
Location: Bengaluru only
Who are we?
Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.
Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.
Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.
Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.
Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.
With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
Are you ready for the next phase of your growth?
At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services. We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service. You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers..
What do you get to do?
Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period. Being responsible for every aspect of the customer journey post sales handoff.
Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix
Understand customer’s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals
Identify product usage gaps and provide actionable solutions to the customers
Build value-based relationships with customers and create Whatfix champions
Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI
Ensure customer retention by negotiating and closing renewals
Identify opportunities of upselling and cross-selling along with the Account Managers
Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully
Have a strong business sense to keep looking out for new use cases and solutions using Whatfix to create a win-win situation with customers
Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
Work with the marketing team to execute customer surveys, case studies, etc
Optimize existing processes within the company and actively enhance all Customer Success initiatives
Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customer's organization
What you need to have/ bring to the table:
- Has relevant 1 to 6 years of work experience (ACSM - Below 3 yrs; CSM - 3 to 6 yrs) in a high-touch Customer Success / Strategic Consulting role in a B2B SaaS or Tech Product based company
- Has worked directly with small/medium/large enterprise customers
Being an organization that believes in a flat hierarchy, we have only 1 people manager per region for the CS team and everyone else, including those with 15+ yrs of Customer Facing experience add value to Whatfix and its customers in the capacity of an individual contributor
Should be open to aligning with the EMEA (1 pm to 10 pm IST) or India time zone (10 am to 7 pm IST)
Prior experience of handling quota based account portfolio, handling customer negotiations and renewals
Showcases exemplary written and verbal communication skills to work along with global customers.
Passionate about solving problems by understanding customer needs. Should have a growth and learning mindset to solve additional challenges.
Interested and aware about different applications enterprises use for their workforce and business processes.
Has an exceptional ability to communicate and foster positive business relationships
Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products
Managed customers across different segments in the past and knows how to manage them differently
Exhibits a true passion for customers and for Customer Success
Perks & Benefits (India)
Best-in-class medical insurance coverage
Free lunch & dinner buffet
Doorstep cab drop facility
Education sponsorship
Internal job transfer
Scope to represent Whatfix at global events
Onsite customer travel and business meetings
We also provide uncapped incentives, bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers
Note:
We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
