🌍Do you want to revolutionise how we buy clothes in a more accessible, personalised and sustainable way?
💻 Would you like to work 100% remotely, and having the possibility of organising your schedule according to your needs in an excellent team?
We're looking for a Customer Service Representative to join our Italian Customer Service team. If you love facing new challenges, working in a culture of constant learning and innovation, we have the perfect position for you.
Our purpose
From
Lookiero we are driving the
change of online personalised shopping, making it more accessible to everyone. Our
mission is to empower thousands of customers, inspire them and help them discover their full potential to succeed in their daily lives.
Since our launch in 2016, we have grown rapidly to become
Europe's leading online personal shopping platform with a presence in
10 European countries and more than 600 employees and collaborators of 27 nationalities.
What will be your challenge? (Key accountabilities)
- Be the front line of our company to the Italian market and a support for your colleagues in other markets in case of need.
- Provide professional support to all customers across multiple channels (email and social media), with a positive attitude and rapidity, solving their problems.
- Be key in sharing customer feedback with other internal teams, detecting customer
- impacting issues and finding solutions.
- Use a variety of software tools to navigate customer accounts, research and review
- policies, including communicating effective solutions in a fast-paced environment.
- Interact with customers through social media
- Liaise with couriers to track packages and claim lost shipments
What will make you succeed? (Skills, know-how and experience))
- You have at least 3 years of experience in Customer Service Departments.
- Good level of Italian (oral and written) is a MUST, and an intermediate level of Spanish and English is required.
- The ability to use multiple software tools.
In addition, we would especially like to see…👀
- A detail-oriented working style
- The ability to resolve conflicts with patience, positive attitude and being helpful
- The ability to be responsible in any situation
- Ability to demonstrate empathy
- Dedication to problem solving
What will the selection process be like?
1-
📲 Initial interview with the Talent Team.
2-
⌨ Technical assessment/case study.
3- If the feedback is positive, you will have a technical interview with the hiring manager and stakeholders.
5-
📖Last but not least, the final stage is the Offer.
What will we bring to you?
👫
We are one team. With a culture of true collaboration and support, you will find that everyone is always up to help you solve your challenges and have a friendly chat. Good vibes reign!
💼
Your impact will be tangible - and we empower people in the “how”. Working in a startup, you will see the impact of your voice, ideas and work very clearly on our business. You will be encouraged (and required) to share your opinions (of course, in a well-argumented way!). We also believe in giving freedom on how to get to pre-agreed OKRs.
💻
We obsess about product-led growth. We believe our product should offer superior value vs alternatives to our customers, and you will thrive on customer feedback for inspiration to develop our roadmap.
💰Flexible remuneration. Benefit platform through which you will obtain interesting tax advantages and interesting discounts.
🤩
Coached through professional development. Your line managers will work with you on a personal development plan that respects your own career goals and ambitions. Moreover, you will work with many inspiring colleagues who can mentor you in your journey.
🌍
100% remote and flexible working hours. If working from Bilbao is too far away for you, that's OK! We support remote working and flexible hours so that you can have the balance you want with your personal life.
📚
English classes and training budget: We believe in training as a tool to evolve as a professional, to get the best out of you and to be always up-to-date!
🛍️
Lookiero Discounts. And of course, you will enjoy discounts on your purchases at Lookiero, valid for friends and family.
How do we like to do things?
- 🤔 Think Big. Act Fast
- 🚀 Take ownership. Drive Results
- 💯 We say things the way they are
- 🌍 Many voices. One Team
- 💥 It's possible
#LookieroHighlights
🥇 Ranked on
LinkedIn Top Startups 2022.
👧
4 million registered female users in
10 countries.
🤝
+600 employees and collaborators
🏢
3 offices: Bilbao (HQ), París and Berlín.
⛰️🥾 We are committed to
Remote Culture and work-life balance.
If you want to be a key player in our team, see the impact of your work and are excited to learn more about us and the position,
APPLY 🔜.
Disclaimer:The data controller of your personal data is Lookiero Style, S.L. with tax identification number B-95810826. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to dpo@lookiero.com. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy. 
