Customer Success · Berlin · Hybrid Remote
Onboarding Manager / Jr. Customer Success Manager (f/m/d) (German-speaking)
Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.
As an Onboarding Manager in our Customer Success Team, you will play a pivotal role in ensuring our customers have a smooth and impactful start with our solutions. You will guide new customers through the onboarding process, address their individual needs, and establish the foundation for long-term, successful partnerships.
🚀 Your responsibility
- Customer Onboarding: You will manage the end-to-end onboarding process, ensuring customers quickly adopt and benefit from our platform and services.
- Training and Enablement: Conduct onboarding sessions and trainings to explain our services and digital tools while answering any customer questions.
- Small Account Management: Take responsibility for managing smaller clients, guiding them with check-ins to increase usage of our services and ensuring they maximize the value of their contracts.
- Collaboration with the CS Team: Work closely with the Customer Success, Sales and the Support Team to ensure a seamless customer journey.
- Process Optimization: Continuously improve and refine our onboarding workflows to make them even more effective for our clients and drive automation
- Measuring Success: Track onboarding progress, measure milestones, and ensure customers achieve their goals from day one.
👀 You'll be successful with these skills:
- Customer Focus: You are passionate about building strong relationships and understanding customer needs.
- Communication Skills: You can explain concepts clearly and enjoy engaging and inspiring customers with your outgoing way of communication.
- Proactive Mindset: You take initiative, organize yourself well, and bring fresh ideas to the table.
- Technical Savviness: You are comfortable working with digital platforms and tools and can guide others in using them effectively.
- Team Player: You thrive in collaborative environments and value working together towards shared goals.
- Language Skills: You are fluent in German and English;; additional languages are a plus.
- Optional: Experience: Proven experience in Onboarding, Customer Success, or a similar role—preferably in a digital or SaaS environment.
🤩 What you get:
- Responsibility and creative freedom in your role
- Opportunities to develop personally and professionally
- Free access to the nilo.health app, incl. family support
- Enjoy working abroad for up to 26 weeks per year
- Flexibility to work from home (50%)
- Urban Sports Club membership at a discounted price
- Equity options - you benefit from any increase in the nilo's valuation that you've helped to create
- Regular team and company events
- Bring your dog to work
nilo.health embraces diversity. We strive to create an inclusive workplace where everyone feels welcome, psychologically and physically safe. All applicants will be considered for employment without regard to different ethnic/racial origins, age groups, religions/ideologies, sexual orientations, gender identities, abilities, socio-economic statuses, educational backgrounds, family arrangements and/or any other characteristic.
We would like to encourage you to apply even if the technical requirements cannot be met 100%.
- Department
- Customer Success
- Locations
- Berlin
- Remote status
- Hybrid Remote
Work with us
Working at nilo.health means being part of something big. We aspire to change how people approach and speak about mental health by making it an integral part of communication - without shame, fear or judgement.
We're a team of mental-health positive, ambitious, and entrepreneurial people who never see anyone as just another employee.
Let's work together and create THE platform for mental well-being in the workplace.
About nilo.health
nilo.health is the mental well-being support for your entire workforce. Our counselors, therapists, and digital content are easily accessible all in one platform.
Our platform empowers employees with 1on1 counseling sessions and evidence-based digital training and tools to proactively improve their mental well-being.
How mental health is perceived needs changing. Our goal is to break down barriers to mental health support and empower people to proactively work on their mental well-being.
We believe that people enjoy their lives both in and outside of work when mental health is understood, taken seriously, and championed.
The tools for mental wellness, wherever, whenever.
Founded in 2019
Co-workers 50
Customer Success · Berlin · Hybrid Remote
Onboarding Manager / Jr. Customer Success Manager (f/m/d) (German-speaking)
Become a part of nilo and help us to remove the stigma surrounding mental health! Play a vital role in building THE platform for mental wellbeing in the workplace.
Already working at nilo.health?
Let’s recruit together and find your next colleague.
