We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask. Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.
Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.
🚀🚀Job Mission
About the Role:
As Installation Operations Specialist (m/f/d) at Tibber, you ensure our customers have the best possible experience with installation of the products they purchase from our store. You support the Installations Team with a variety of tasks including: training installers, co-ordinating orders & deliveries, interfacing with Customer Support to assist customers, and evaluating the performance of our Installer Partners to ensure we offer our customers the best quality installation experience.
What You’ll Do:
- Oversee the installation journey from delivery to commissioning
- Attend weekly meetings with our installation partners to evaluate KPIs, align plans, problem solve challenging installs, and identify areas for improvement
- Liaise with customer support on installation queries & tickets to ensure our customers are well-informed and assisted with their questions as soon as possible
- Identify areas for improvement in the installation journey, commissioning processes or product design,
- Assist the finance team to process invoices and disputes efficiently
- Ensure our installations are of the highest quality and in accordance with the latest guidelines and regulations with support from our market experts
- Co-ordinate with our supply chain team as necessary to evaluate stock levels, delivery times and address logistics problems
⚡⚡️Ideal Profile
- Professional Experience: At least 3 years of experience in a professional environment, preferably with a technical focus within the energy or installations field
- Technical Aptitude: You’re comfortable discussing electrical components, enjoy diving into technical details, and are always eager to learn and adapt
- Organized and Detail-Oriented: Strong project management skills with the ability to plan, organize, and meet deadlines with precision
- Proactive and Flexible: A self-starter who thrives in a dynamic environment. You can work independently, seamlessly switch between tasks, and adapt to shifting priorities
- Analytical Mindset: You have a knack for handling data, enjoy analyzing trends, and take pride in delivering insightful reports
If you’re ready to bring your technical expertise and problem-solving skills to a collaborative team environment, we’d love to hear from you!
💆🏻♀️💆🏽♂️The Tibber Mindset
Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the word's true sense, which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.
We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.
We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that number growing each week, we’re still just getting started. Throughout 2024, we will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.
At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.
