We are Tibber, the energy company that wants you to use less energy. Whaaat? That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why you might ask. Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.
Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.
🚀🚀Job Mission
About the Role:
Are you passionate about customer service and sustainability? Do you thrive in a fast-paced and dynamic environment? Are you comfortable with change? If so, Tibber wants you to join our team.
As a Customer Support Specialist (m/f/d) at Tibber, you will play a pivotal role in delivering exceptional service and support to our customers while contributing to our mission of revolutionizing the energy industry.
What You’ll Do:
- Customer Engagement: Build strong and lasting relationships with Tibber customers by providing world-class customer service through various channels (email and chat).
- Problem Solving: Investigate and resolve customer inquiries, concerns, and issues promptly and effectively, ensuring a positive customer experience.
- Product Knowledge: Develop a deep understanding of Tibber's products, services, and technologies to provide accurate information and assistance to customers.
- Technical Support: Assist customers with technical issues related to the Tibber app, smart home devices, and energy management systems.
- Billing and Account Management: Handle billing inquiries, account updates, and assist with subscription management.
- Education and Outreach: Educate customers about energy-saving opportunities, sustainability, and how Tibber's services can benefit them.
- Documentation: Maintain detailed and accurate records of customer interactions, feedback, and issue resolution in our CRM system.
- Continuous Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to the enhancement of customer service operations.
- Feedback Loop: Act as the voice of the customer within Tibber, providing insights and feedback to help shape our products and services.
⚡⚡️Ideal Profile
- Love to help. Previous experience in customer service or a related field is preferred.
- Strong communication skills. both written and verbal. Tickets will be in German and our company language is English so near-native or fluent in both languages is required.
- Customer first mentality. Empathetic and customer-centric attitude.
- Problem solver. Ability to troubleshoot and problem-solve effectively.
- Tech savvy. Comfortable working in a technology-driven environment. Prior knowledge of Intercom is a plus.
- Interest in our product and services. Passion for sustainability and energy efficiency is a plus.
💆🏻♀️💆🏽♂️The Tibber Mindset
Being on a mission to change an industry as we do fundamentally also means being prepared for the unexpected. Tibber is a startup in the word's true sense, which means we are on a journey of constant change. We do what others say can’t be done, try and fail together but never lose sight of our users.
We work passionately with sustainability and a circular approach, both with our own products and in the entire ecosystem that is affected by everything we do.
We're very proud of being a mission-driven startup with thousands and thousands of new users every month. Starting out with two passionate founders in 2016, we're now 300+ people working for Tibber in our offices in Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and with that number growing each week, we’re still just getting started. Throughout 2024, we will continue to grow within our markets, and we are thrilled to be backed by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.
At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.
