Your mission
Bliq is the newcomer and fastest-growing startup in Europe's mobility industry: At Bliq, our mission is simple: put drivers first to serve riders better. As one of Europe’s fastest-growing mobility startups, we are reshaping the on-demand economy through innovative technology and a driver-centric approach.
Join our Growth Operations team and make a real difference for our drivers and riders at the frontline of our business. As part of a small team of experienced industry professionals from companies like Uber, FreeNow, Bolt and Careem, you'll have the opportunity to provide exceptional customer service to drivers and riders who rely on our app every day. If you are passionate about helping others, thrive in fast-paced environments, and want to be part of a team that is making a real impact, apply now!
Your responsibilities include, but are not limited to:
- Respond to customer inquiries and complaints via chat and email in a timely and professional manner
- Troubleshoot and resolve customer issues related to the use of our platform
- Provide accurate and helpful information to customers about our services and policies
- Escalate complex or unresolved issues to other teams for further assistance
- Maintain detailed records of customer interactions and transactions
- Continuously update knowledge of the company's services and policies to effectively assist customers
- Continuously strive to improve the customer experience and suggest improvements to the app and customer service process
- Work closely with our development team to report and track bugs
Your profile
You are right for this position if you have these qualifications:
- Located in or near Warsaw, Poland.
- Able to empathize with the day-to-day challenges our users are facing
- 2+ years of customer service experience in a fast-paced environment like an early-stage startup
- Strong affinity towards troubleshooting complex IT systems
- Strong written and verbal communication skills in English and Polish. Language skills in Ukrainian or Russian give you extra points!
- Ability to multitask and prioritize effectively
- Strong problem-solving skills
- Experience with customer service software like FreshWorks or Zendesk is a plus.
- Prior work experience in the on-demand gig economy, such as ride-hailing or food delivery, is a plus
At Bliq, we're passionate about helping drivers succeed, and riders get where they need to go. If you share that passion and want an exciting opportunity to make a difference, we encourage you to apply for this position today!
Why us?
As a member of the Bliq team, you’ll have access to:
- Working with a team of motivated, entrepreneurial colleagues, helping you achieve the best you can
- A culture that celebrates success, reliability, and building a great community
- An open-minded and fun work environment
- Possibility to quickly take over responsibility for own projects
- A remote-first work policy
- Work equipment according to your preferences
- A 1,000 EUR training budget per year, entirely at your disposal
About us
With Bliq, we are building a next-gen ride-hailing company with a special focus on drivers. We’ve spent the past three years building the Bliq Driver app that helps drivers control the biggest platforms in their area on a single interface, work easier, and earn more. Since our launch, more than 100,000 have already done 50+ million trip offers.
Last year, we started “Bliq for passengers,” an app that is currently already used by 200,000+ riders to find the fastest or cheapest ride wherever they need to go. Our vision is better earnings for drivers and better passenger fares, achieved through fostering competition.
We already have colleagues from a total of 12 countries, a truly international, diverse, and open-minded team.
We value teamwork, entrepreneurial spirit, and technology. We work and play equally hard. We've grown 20 times over the past 6 months while improving the lives of thousands of drivers and passengers, and we've got global expansion plans.
If you've ever wanted to join a super-star team and change the world for the better, this is your chance. Apply now, let's get to know each other!
