Customer Onboarding Manager - Spanish Speaker

Mews • Orlando, Florida, United States • 2w ago

As our Customer Onboarding Manager you will be engaging with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews. Using your experience from a hotel, travel or global distribution industry you will be able to clearly and enthusiastically transfer deep knowledge to both clients and colleagues.

✅ Your mission, should you choose to accept it:

Engage with medium and large size customers to guide them through the onboarding process and ensure a smooth transition into Mews.
Assist the customers in the process of setting up the system.
Consult hoteliers proactively on best practices to use the system at its full potential and achieve value realization.
Advise customers on the available integrations in Mews Marketplace and assist in the connection.
Execute a system audit to ensure the system has been properly set and is ready to go-live successfully.
Support our new customers in the first hours and days after go-live.
Conduct live training sessions to end users, solving all questions and helping in the adoption of Mews products.
Ensure existing training programs meet, or exceed, customer needs and expectations.
Provide feedback to Onboarding department managers to ensure continuous improvement of the Mews product, services and quality of the training and onboarding process.
Keep track of the Onboarding project and log the updates in the CRM or tools used for this purpose.
Do a handover of the account and project to the Customer Success and Support teams after the customer has been successfully onboarded.
Become a Product Champion, so an expert in one or more areas of the system or products and assist the onboarding team with the best practices and solving challenges.

🤝️ You’ll be a great fit if you bring a few of the below with you:

Higher Education preferably in Hotel Management.
Experience in hotel management, hotel front desk roles, or customer onboarding roles in Saas companies.
Ability to work in a fast-paced company and ready to work both independently or as part of a team.
Outgoing, social and ready to communicate with colleagues, clients and partners across various countries and at different organizational levels.
Ability to take feedback, learn quickly and adapt to new situations.
We love collaboration and ideas so being able to share fresh ideas and suggestions in order to move the company forward is key.
A genuine interest in innovative software and disruptive tech.
Experience in project management.
Highly structured and organized.
Good communications and presentations skills.
Fluent in English & Spanish
This role requires flexibility in terms of travel and working hours.

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