Business Analyst
Location: Altamonte Springs, Florida (3 days per week office based)
Job Type: Permanent - 40 hours per week
We are currently seeking a detail-oriented and proactive Business Analyst to join our dynamic team in Florida. Working alongside our Deployment Manager, you will play a crucial role in supporting the delivery and management of the deployment strategy across all phases, documenting deployment plans, and supporting the customer in site rollouts.
This role will also involve maintaining critical documentation, developing process flows, liaising with clients, updating reports, and handling document formatting and branding.
Responsibilities
- Deliver and manage the deployment strategy across all phases leading up to go live and subsequent site rollout phases.
- Ensure comprehensive coverage of the deployment plan across all phases.
- Document learnings from all phases and communicate back to the project team.
- Document and maintain solution requirements, SOPs, and test cases. Coordinate the delivery of test results documentation between stakeholders
- Assist customers in the rollout of new site implementations.
- Provide on-site and remote support during rollout phases to ensure smooth transitions.
- Maintain and update critical project documentation, including RAID logs, solution designs, and test strategies.
- Ensure all documentation is accurate, up-to-date, and accessible to relevant stakeholders.
- Develop detailed process flows to be used in the creation of Standard Operating Procedures (SOPs) for interim go-live stages and the full solution rollout.
- Create process flows for various tooling solutions to streamline operations and improve efficiency.
- Act as the primary point of contact for clients, ensuring clear and effective communication.
- Schedule and coordinate activities with the mapping team to align with client needs and project timelines.
- Proofread and format documents to ensure they meet company standards and include appropriate branding.
- Ensure all client-facing documents are polished, professional, and reflect our brand identity.
- Demonstrate excellent knowledge of relevant systems and tools.
- Apply independent thinking to solve problems and make informed decisions.
What we are looking for :
You will have strong experience of data migrations, quality assurance and/or data analysis in a software development environment, with:
- 1-2 years experience in a business analyst role or similar position
- Familiarity with project management tools and methodologies
- Experience supporting enterprise level or complex multi site projects
- Proficiency with a variety of systems to include Google Suite and Microsoft
- Experience in client liaison and project coordination
Desirable Experience - Its not a deal breaker, but ideally, you will have:
- Experience working on software implementations
- Familiarity with RAID logs and solution design documents
Why should you join PlotBox ?
- We have a clear mission - and a sense of pride in doing what we do - to ultimately lessen people’s pain at the most difficult time of their lives; this means a lot to our team
- We are a global company with over 120 colleagues based across the UK, Australia and North America. You’ll undoubtedly broaden your understanding and appreciation of global operations
- We have a passion for tech and innovation, actively exploiting new and cutting-edge tools and technologies to enhance our product and skillset
- We are proud that, since 2020, we have received our Great Place to Work® Certification™ - our staff have told us loud and clear that they love working for PlotBox
- We have also been recognised as one of the UK’s Best Workplaces for Development™ 2024 - we invest in employee growth; we nurture every career.
- We are a truly diverse and inclusive workplace; we are proud to boast 43% femalé representation - which is almost double the average within the tech industry and helped put us on the UK’s Best Workplaces for Women listing in 2023
- Our focus on wellbeing and a supportive culture has seen us ranked on the UK’s Best Workplaces for Wellbeing list (2023 and 2024)
- One of our core values is trust; you are trusted to do your job without someone micro-managing - we expect people to give their best efforts in return
Life at PlotBox - we appreciate that we may not be the right workplace for everyone, so below we have laid out what life at Plotbox is really like so you can decide if a career at PlotBox is for you !
- We are a growing / scaling company - as such we don't always have everything neatly mapped out so you have to be comfortable with ambiguity sometimes
- A 40 hour working week and core working hours. We ask everyone to be at work during our core hours from 10-4pm but outside of that we have flexible start and finish times so you can balance your work hours around life’s commitments.
- We believe in continuous improvement - so that can mean change is a pretty constant thing for us - we need our people to embrace change as opposed to resisting it
- We believe feedback is crucial to development so we will create a safe environment where you can take onboard feedback and use it to improve - but we can't force you to take the feedback on board; that's your choice
- We will support and nurture you - but we need you to show initiative, be able to tackle problems, roll with the challenges and get stuff done
- There is no room for ego round here - everyone is here because they bring something to the table - all voices are heard and respected
And in case you still can’t decide, here are MORE benefits to joining PlotBox !
- We support our employees’ health and wellbeing with regular wellbeing initiatives and health insurance
- Our life cover policy ensures your loved ones are looked after should the worst happen *
- Our flexible benefits suite allows you to flex-up (or down) on on benefits depending on what is most useful to you and your family at the time
- We regularly undertake reviews of our benefits package to ensure we are offering the best package for our staff
- Career mobility and progression which is based on merit as opposed to ‘time-served’ as well as the opportunity to travel to our global sites and visit customers when they need us on the ground.
- Active social and charity committee - whether you work from our office or remotely we ensure lots of accessible activities allowing everyone to come together such as quizzes and our book club. .
- Our staff referral scheme* could see you bag a nice fee if you refer a friend who joins our team
* not applicable to Fixed term roles
PlotBox is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all qualified candidates regardless of race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic that makes you who you are.. All employment decisions are based on qualifications, merit, and business needs.
If you require any reasonable adjustment or wish to speak to a member of our Talent team about tailoring the recruitment process to your needs please email careers@plotblox.io stating the role you are applying for.
