At Beam, you get to do work that matters for the world. We’re solving the toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀
It’s not easy. Nothing worth doing ever is. But we take care of everyone who works here with everything from coaching to personal budgets and pay competitively.
You’ll be joining a company that’s having a huge positive impact with a high-performance culture where you can learn and grow, enjoy your career, and progress rapidly.
About the role
Beam creates impact for those that need it most, this impact is driven by our Operations team, who work on the frontline to deliver life-changing outcomes for those we support (called our members).
As a Senior Operations Lead, you’ll manage a team of Operations Leads, who then manage a team of frontline workers (called Caseworkers). You’ll use the depth of your commercial/strategic thinking to develop systems and processes that ensure we can deliver the best possible service for our members: prioritising efficiency, sustainability and the highest quality of support.
Alongside this, you’ll work at the crux of our partnerships with the government - ensuring we are delivering against the terms of the contracts we agree with local authorities and central government bodies.
You’ll be
Setting impactful strategies - working closely with external partners in government and internally with our frontline teams to achieve ambitious goals: considering the acute needs of our members and our partners’ priorities
Leading high performing teams - creating a positive culture of high performance and collaboration
Experimenting with change - hypothesising operational change, testing, measuring and iterating our ways of working
You are
A management superstar - you’ve managed individual contributors and team managers, with the skills and experience to train/upskill new managers
Commercial - you’ve worked closely to improve commercial performance of an existing product line or service
Organised - Able to work across many areas of focus, effectively prioritising and distributing resources to tackle our most important problems
Driven to make change - ready to take on some of the most complex challenges that come up in a frontline support service, making lasting changes to how we deliver life-changing outcomes
Data led - using data to guide our decision making, tracking performance and the impact of the changes we make
Entrepreneurial - excited to own an integral part of our service, constantly driven to get things done and lead from the front
Results driven - constantly tracking KPIs and OKRs for your team and those they manage
Passionate about our service - a deep desire to revolutionise services for those left behind, excited by the opportunity to empower our people and build a working mode that scales impact
About Beam
We’re a team of over 150 working from our beautiful, light-filled co-working space in Shoreditch and from home.
We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.
We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Application process
We have a four-stage interview process, giving you plenty of time to learn about Beam while we get to know you.
30-minute video call with our Talent Manager
Timed practical test, giving you a better sense of the role
People and management scenarios
3 final interviews with people at Beam
Applications for the role are considered on a rolling basis and there is no fixed start date.
Good luck!
Feeling excited?
Start your journey to a more impactful career today. We're excited to hear from you.
