The role
We’re looking for a dedicated individual to join our Enablement Operations team within the wider Merchant Operations group. Your primary tasks will be overseeing & future-proofing operational processes and workflows, such as using data analysis and stakeholder management to ensure the successful and scalable onboarding of new customers, handling migrations to and away from GoCardless, and the regular review of opportunities with the upgrades of existing customers.
You’ll also be responsible for the team’s visibility within the business, presenting on wins and pushing for product and feature enhancements in line with opportunities spotted. As well as process future-proofing, you’ll be leading the charge to ensure the team is built in an agile and sustainable way, taking the reins when recruitment drives are needed and developing your team mates.
Location
Riga, Latvia
4 days in the office, one day working from home
What excites you
- Process driven work at varying levels of complexity
- Solving and pre-empting risks by drilling in to the details to ‘crack’ a problem and proactively identifying issues
- Delivering excellent service to our customers and partners
- Pushing for improvement opportunities and working alongside your manager to implement these
- Working cross functionally to ensure the best experience and outcome for our customers as our processes scale and adapt
Based in our Riga office, you will interact with a number of different teams across the company, such as Customer Operations, Customer Success, Billing and Engineering. You will also be the main point of contact for the Customer teams regarding operational queries around getting customers ready to use our product, so being able to communicate in a clear and concise manner is imperative.
What excites us
- You’ve worked in a customer facing role, and are committed to delivering a great service to all of our customers
- You have exceptional attention to detail, are organised and diligent
- You don’t lose focus and always look for ways to improve - even if the task is repetitive
- You’re a fast learner and not afraid to ask when you don’t know the answer
- You are keen to share knowledge
- You can prioritise multiple tasks and switch between them effortlessly
- You have an immense sense of ownership and proactively fix problems when they occur
- You are a problem solver and have the patience to identify discrepancies and root causes - even if it takes time and you have to dig deep
- You like to dive into details to find the right answer and always follow through to the end
- You have excellent written and verbal communication skills
Salary range -the expected base salary range for this position is between €1700 and €1900 (gross).
Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and seniority compared to fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.
