Overview:
We are seeking an experienced and passionate Senior Customer Success Manager to join our dynamic team. As the Customer Success Manager, you will be a pivotal link between Aleph Alpha and our clients in the public sector, ensuring their success in deploying Aleph Alpha’s software by maximizing the value they receive from our solutions. You will be the person to make sure that GenAI adoption in Germany's public sector will go smoothly.
Your responsibilities:
Serve as the primary point of contact for client inquiries, issues, and escalations, working closely with internal teams to address and resolve them in a timely manner.
Your profile:
Proven experience in a customer-facing role, preferably as a Customer Success Manager or similar position within the tech industry.
Experience with the public sector, its rules, regulations, and laws and how those affect our product offering.
