YOUR MISSION
This is a unique opportunity for a driven, highly skilled individual who wants to be part of a fast-growing B2B startup. Be the face towards our customers and ensure they derive maximum value from our product.
In this role, you will become an important part of scaling our B2B communications platform. You will work closely with our Sales and Product teams, be the internal advocate for the customer, and ensure the customer experience is at the heart of all actions and decisions made.
YOUR TASKS
- You are the technical face towards our customers and help them to successfully derive business value from our products
- You translate customer needs into technical requirements and ensure they successfully integrate with our platform
- You configure data mappings & transformations, customer connections, and workflows in our internal tools
- You are quick to troubleshoot a customer's technical difficulties, lead and conduct technical scoping meetings with customers and internal stakeholders
- You own the onboarding of our customers as well as their partners on our Procuros platform
- You will continuously contribute to optimize our internal structures and processes
- You are the internal expert for the customers' needs and collaborate with our Sales, Product, and Tech teams to scale our B2B communications platform rapidly
YOUR PROFILE
- You have at min. 2 years of experience in a B2B operations or solutions role in a fast-paced environment, preferably in SaaS.
- You have some coding or data science experience - e.g., understanding API documentation, working with JSON files, understanding data structures - as a solid level of technical understanding is needed to succeed in this role
- You can understand and translate a customer's need into technical requirements and vice versa
- You are a skilled, proactive communicator and enjoy finding expert solutions for our customers
- You are highly organized with an entrepreneurial spirit and hands-on mentality
- You are fluent in German and English
WHAT WE OFFER
- Take ownership: Own your projects from day one. Join our VC-backed and fast-growing startup with high ambitions. We empower you to take on daring challenges and shape Procuros from the ground up
- Be valued: We offer attractive compensation and opportunities to accelerate your career. Bring your whole self to work - our appreciative work culture builds on your unique character, skills, and talents
- Grow and learn: At Procuros, you’ll find lots of possibilities for your personal and professional development - alongside a yearly learning budget, regular feedback
- There’s more: Enjoy our offices in the heart of Berlin or Hamburg or 100% remote working, flexible working hours and 30 days annual leave. You get an Urban Sports Club membership, dedicated time for social projects, and of course free drinks and snacks
About us
Procuros is on a mission to take the effort out of B2B transactions, enabling users to focus on the things that really matter. Businesses of all sizes use the Procuros Integration Hub to automate their operations. A single connection to our platform empowers our customers to automatically exchange trade transactions with all their partners - spending less time on manual data entry, they are enabled to focus on their core mission.
We are a lean, humble team with a strong bias to action and the drive to have an impact in a fast-paced environment. We are constantly adapting to change and newly won insights. True to our credo doing things wholeheartedly, we always go the extra mile - for our customers as much as for our colleagues. We offer flexible working hours and are building a hybrid team with most of us being located in Hamburg, Germany and others working remotely around Europe.
Procuros is backed by top tier investor firms like Point Nine (early investors in Delivery Hero, Revolut and Zendesk), Creandum (early investors in Spotify, Trade Republic and Klarna) and b2venture (early investors in DeepL, sumup, and raisin) as well as angels such as Denise Persson (CMO Snowflake), David Clarke (former CTO Workday), and Thijn Lamers (Adyen founding team).
