Project Manager
London / UK (Hybrid)
About Snowplow:
Snowplow, the global a leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data to own its customer behavioral data.
The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by enabling companies like Burberry, Strava, and AutoTrader to collect and manage real-time, structured and unstructured behavorial data governed in their cloud data platform.
With thousands of companies relying on Snowplow worldwide to generate AI-ready data to uncover deeper customer journey insights, predict customer behaviors, optimize differentiated customer experiences, and detect fraud; we are at the forefront of transforming how data-driven organizations leverage their customer behavioral data.
Following our $40 million Series B funding led by global venture capital firm NEA, known for investments in Databricks, MongoDB, and Elastic, we are seeking creative and innovative individuals to help us shape the future of Snowplow.
The Opportunity:
At Snowplow, our ability to help our customers integrate our products with other parts of their modern data stack is essential to our growth plans. This requires a complete and deep understanding of the business and data outcomes our customers want to achieve; detailed knowledge of the Snowplow product; and a wider contextual understanding of other technologies our customers might be using.
You’ll be reporting into the Project Management Office Lead, project managing Snowplows customer projects and onboardings. The Professional Services team currently focuses on initial customer onboarding but that’s just a small part of where we want this role to go.
Some organisations are looking to Snowplow for a bespoke commercial service delivery on top of the sale of our Snowplow BDP commercial product. Some new customers are bringing complex bespoke Snowplow open-source setups that need migrating to Snowplow BDP. Keeping both the initial onboarding and any additional services on track is essential to these organisations realising significant business value from their investment in behavioural data, and to help us win, retain and grow our customer base.
What You’ll Be Doing:
Make our onboardings best-in-class: The onboarding is the most critical part of a customer’s life with us. You’ll be project managing large-scale enterprise implementation projects in the most customer-focused, risk-managed, and results-driven way so our value is realised quicker.
Standardising Processes and Documentation: Our processes and tools continue to evolve on an ongoing basis. This role is key in identifying where opportunities exist to update documentation, tools and processes. You’ll constantly innovate and be finding new ways to provide an even more efficient way of working and exceptional customer experience.
Driving success: You will take responsibility and accountability for your performance, and you will ultimately be the one making sure our projects stay on track. But you won’t stop at the first results you achieve; you’ll be constantly iterating and improving proactively, leading changes that drive future success.
Making the complex simple: As the project manager, you will be engaging with and juggling the needs of customers and internal stakeholders. You’ll take qualified, well thought out approaches to documenting and delivering projects while facilitating and harnessing cross-functional collaboration; this will require leading highly transparent, credible, and impactful teams.
We’d love to hear from you if you have:
This isn’t new: You have significant experience in a similar role, including accountability for managing and developing the aspects of a project manager, whilst maintaining a hands-on approach to project ownership and delivery. This must include experience delivering bespoke, enterprise-scale SaaS projects.
A techie at heart: You don’t need to be an engineer but a sound understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies would be very helpful. You’ll need to be highly effective at interacting across customer and internal resources with a good balance of gravitas and empathy.
Targets and deadlines? No problem, you got this: This role requires you to juggle lots of pieces of work, stakeholders, tight deadlines, risks and results with all the change and ambiguity that comes in a fast-growth business. Great organisation skills and a target-driven mentality are key so that you’re able to meet all expectations.
There is a nice way to do everything: You possess high emotional intelligence and are deeply empathetic to both customers and your colleagues. You have a passion for quality and enjoy delivering great user experiences.
Two steps forward, no steps back: You are proactive and pragmatic, there’s a huge amount to get done and you’ll need to make sure that you’re prioritising the right tasks while also being one step ahead.
Customer Management: Our largest customers are spread across North America and Europe and whilst we don’t expect you on the road all the time, you must be prepared for client meetings in these time zones, either face-to-face or remotely.
What you get for being awesome:
💰A competitive package, including share options
🧘 Flexible working
🏖A generous holiday allowance no matter where you are in the world
💻 MacBook and home office equipment allowance
🚴♀️Cycle to work scheme
🫶1 week of volunteering a year for a cause you feel passionate about
👪 Enhanced maternity, paternity, shared parental and adoption leave
Snowplow is dedicated to building and supporting a brilliant, diverse and hugely inclusive team. We don't discriminate against gender, race, religion or belief, disability, age, marital status or sexual orientation. Whatever your background may be, we welcome anyone with talent, drive and emotional intelligence.
