Strength in Trust
OneTrust unlocks the full potential of data and AI, securely and responsibly. Our platform enforces the secure handling of company data, empowering organizations to drive innovation responsibly while mitigating risks. With a comprehensive suite of solutions spanning data and AI security, privacy, governance, risk, ethics, and compliance, OneTrust enables seamless collaboration between data teams and risk teams to enable rapid and trusted innovation. Recognized as the market leader in trust, OneTrust boasts over 300 patents and serves more than 14,000 customers globally, ranging from industry giants to small businesses.
The Challenge
The Field Operations team is at the heart of Go To Market, crucial for helping our GTM teams serve our 14,000+ customers across all phases of the sales cycle (from account assignment, to lead to implementation and beyond). We are looking for an energetic professional who can leverage the opportunities we have ahead (high growth, scale, system simplification) to grow their career to the next level. Taking ownership, anticipating challenges, and having a focus on supporting our field users serve our customers efficiently. This role will also have responsibilities for evolving and governing our global sales policy. This role will be expected to collaborate with our field teams, sales management, and strategy team to refine and optimize our distribution model. This role is expected to make policy- and data-informed decisions in a fast-paced environment. This position reports to the Global Head of Field Operations.
Your Mission
- Support the field team resolving queries among most Salesforce objects: Territory (Account Allocation, Sales Hierarchy, ...), Account (creation, data quality adjustment, ownership), Opportunity, Contact, Lead, ...
- Aligned to a part of the GTM business to own that queue and relationship end to end
- Support the implementation of Fiscal Year Planning at scale (Data quality, account allocation, territory assignments, ...)
- Play a key role in running day to day GTM operations for our GTM customers
- Lead operational processes of the sales organization, such as quota management, territory allocation, audits, reports, and dashboard development, data checks & maintenance
- Collaborate with sales managers, field teams, strategy to ensure the operational efficiency and alignment to our GTM model
- Partner with other operational teams to address, consolidate, and automate as operational processes as possible
- Lead data management & processes related to customer data and deal management, including Salesforce data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation
management - Support a variety of sales and services related programs, initiatives, and analytics across the Americas, Europe, and Asia Pacific
- Participate, execute, and scale operational and planning processes in partnership with cross-functional stakeholders
- Projects may include updates/creation of sales systems, territory management, sales rep support, quota loading, ad hoc analysis, and CRM management
- Quickly solve sales process pain points expeditiously, while helping develop long-term solutions
- Work with the CRM Ops team to help design new and improve current workflows/automation for your business partners
You Are
- 3+ years of experience in Field Operations or Sales Operations, with a strong user proficiency in Salesforce (Sales and/or Service Cloud)
- Have implemented Fiscal Year Planning into Salesforce (Accounts and territories, opportunity holdouts, sales hierarchy, ...)
- Have empathy and a supportive attitude towards our field teams, who have the challenge to manage over 14,000 customers and even more prospects
- Creative, high energy, accountable, and a self-starter.
- Thrives working collaboratively with cross-functional teams
- Bachelor's degree (e.g. Computer Science, Business, Engineering, Mathematics, ...)
- Relevant experience in SaaS/Tech industry
Extra Awesome
- Salesforce certifications
- Experience with JIRA
- Experience working in a B2B environment
- Case management experience
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.
Salary Range
$86,250—$129,375 USD
Where we Work
OneTrust embraces a hybrid working model. Our Working@ OneTrust initiative is our way of clarifying where we hire, how we work together, and where we’re located in that hybrid model.
The underlying “why” for Working@ is that we are intentional about the culture that we want to create together. That includes bringing teams together, in-person, throughout the year to collaborate, build connections, learn from each other, and celebrate our wins toFinish Stronger.
We are committed to a flexible approach informed by a set of guiding principles. You’ll see that reflected in our worker designations: “Office-flex” and “Location-flex”.
- Office-flex: Like a traditional hybrid model, OneTrust “Office-flex” employees may be asked to work in an office periodically if they are within a commutable distance to a OneTrust office. This includes coming into the office for our Company Kickoff, Company All Hands, and other larger company events. Beyond that, we give our leaders and teams the flexibility to set additional guidelines based on the nature of your role.
- Location-flex: Similar to other companies’ remote policies, for OneTrust “Location-flex" roles, you will primarily work from your home office location. However, you may berequired to travel to our OneTrust offices or customer sites periodically based on the nature of your role.
Each role may have specific requirements, so we encourage you to verify the location of the role with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
Check out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to askrecruiting@onetrust.com.
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry — Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
