OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.
We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.
At Medallia, we hire the whole person.
The Function:
The Medallia Education team’s mission is to lead creative and strategic innovation in outcome-driven product enablement for customer, employee, and partner communities.
The Role:
As a Product Educator, you will deliver engaging, impactful Medallia product-feature training for customers, partners and Medallia employees. You will influence the Education roadmap, and participate in ensuring the Education service offering grows to meet customer demand, increases product adoption, and generates revenue.
Responsibilities- Become a Medallia Product Certified trainer and provide compelling and effective in-classroom training for Medallians, partners and customers
- Independently conduct effective VILT (virtual instructor-led trainings) on a variety of Product, Project Management, Professional Services, and Customer Experience topics in an approachable, professional, and easy-to-understand manner
- Develop learning curriculum for Medallia employees, partners and customers
- Engage in new product launches to conduct testing and suggest the best way to train our ecosystem on new features
- Perform quality assurance checks for online and instructor-led education content on the learning management system and Medallia training instances
- May involve minimal travel
QualificationsMinimum Qualifications:
- 5+ years experience in enterprise software, management or IT consulting, project management, customer management, market research, or similar experience
Preferred Qualifications:
- A problem solver and able to easily explain complex concepts in a simple, concise way
- A demonstrated track record for sharing your knowledge of the Medallia product and methodology with other Medallians
- Passionate about the value of hands-on learning and can pull on countless real-life examples to illustrate what working with the Medallia product is like
- An intrinsic desire to continue learning about newly released product features to stay current with the latest trends and configurations
- Detail-oriented and consistently deliver high-quality work in a timely manner with little oversight
- A self-starter that can figure out a path forward independently without any precedent
- Create and foster relationships with product managers, departmental teammates, and other stakeholders because you know it leads to stronger content
Medallia is committed to equal pay and transparency. The annual base salary range for this position is $88,800-$132,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short term and long term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled. #LI-Remote #LI-RK1
