In short: Full-time, remote position. Please only apply if you are currently residing in North America.
đ We are Gigs
- Gigs is the world's first telecom-as-a-service platform. Weâve built for telecommunications what Stripe built for payments, and enable companies to seamlessly launch their own branded phone plans:
- Businesses can attract and monetize new users, create smooth customer journeys, and unlock new revenue streams.
- Consumers can go from sign-up to talking and browsing in under 3 minutes.
- Gigs empowers innovators from various industries. From fintechs providing branded phone plans alongside their payment cards, retailers offering subscriptions bundled with their mobile devices, to HR platforms enabling businesses to issue employee phone plans with just a tap, our telecom operating system provides everything companies need to embed connectivity.
- Weâre backed by Googleâs Gradient Ventures and Y Combinator, along with prominent business angels and investors, including the CEOs of Uber, DoorDash, and Instacart. As part of Gigs, you will have access to world-class advisors, resources, and support that will help us navigate our rapid growth.
- Gigs was part of the YC W21 and YC Growth W23 batches and raised a $20MM Series A.
đ§ The position
As the US Telecom Partnerships Lead, youâll be part of the team building this critical function at Gigs. This includes partner management, project management, and becoming an expert on Gigsâ telecom stack.
Youâll work across Product, Engineering, and Customer Success to build out efficient and scalable business processes that can support different types of customers and use cases. This role requires travel to visit Telecom partners.
Youâll work closely with April, our Head of Telecom & Operations.
Key responsibilities include:
- Lead US Telecom Partnerships: Serve as the relationship manager for Gigsâ existing telecom supply. This includes building and maintaining relationships across the partnersâ business and operations teams, driving commercial negotiations, handling day-to-day tasks â such as operational escalations â and having a multi-year vision to deepen strategic partnerships.
- Program Management: Be the go-to person for these partnerships understanding the product, data flows, and commercial implications. Report on the overall health metrics to cross-functional stakeholders to ensure our systems and platforms continue to scale effectively.
- Project Management: Manage complex company-wide initiatives for new Telecom Supply and interface across all functions at the company including Product, Customer Success, Finance, and Legal.
- New Business Support: Assist our GTM and Customer Success teams when they need a telecom expert on a call and be able to effectively and simply communicate complex telecom topics to tech customers.
đ About you
- You have 3+ years of work experience. Experience at a B2B or Saas company. Previous Telecom industry experience is a nice-to-have but not necessary.
- Youâre a problem solver. You love solving problems and enjoy learning how systems work. Youâre curious and take initiative. You think creatively about how to build incremental solutions and enjoy using data to prioritize your work and make decisions.
- Youâre an owner. Youâve had experience owning projects or customer relationships and are comfortable operating both internally and externally. You can externally represent Gigs at all levels and feel com
- You look to unblock inefficiency. You look at the entire operation along the B2B2C value chain and find ways to make things more efficient. You consider interdependencies to figure out where processes can be improved (both internal and external) and where things could break.
- You love to challenge the status quo: You work best in an environment where you can test solutions that work for the business. You like to question why something doesn't currently work and take things that don't work apart to see how you can rebuild them better. You keep a balance between getting things done and challenging the existing limitations.
- You love learning technologies as you go. Youâre driven to find the right tool for the job even if itâs one you havenât worked with before.
- Youâre based in the US. Youâre fluent in English.
đą Our Offer
Competitive compensation
Gigsters receive competitive salaries and stock options, so that everyone can be a true owner.
World-class perks
We provide comprehensive benefits.
In addition to your compensation package, youâll receive stellar perks to help you do the best work of your life:
- Competitive paid vacation days each year.
- Reimbursements to upgrade your workstation.
- A learning and development stipend to help you reach new heights in your career
- And, of course, a free phone and data plan.
Gigs is remote-first, but we strongly believe in the power of human connection. That's why we've built unique experiences to help Gigsters strike the perfect balance:
- Gigs Pads: Our curated collection of beautiful homes around the world, for when you want to collaborate with teammates in person or need a work-cation getaway. Available for you to enjoy in San Francisco, London, and Berlin.
- Gigs Republic: Twice a year, we bring the entire company together for great food, lots of laughter, and tons of fun activities. It's always in some sunny places, so don't forget your sunglasses.
