About Moove
Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.
About the Role
Supervision of the team tasked with ensuring vehicle compliance, insurance and maintenance requirements are in place per local market in order to keep Moove vehicles moving safely.
What you’ll be doing
Own claims management.
Analyse risks associated with policies.
Implementing Insurance ,maintenance and quality procedures.
Support with regular inspections of the facilities to detect and resolve problems.
Ensure all department workers adhere to the safety policies and procedures.
Ensure adherence to health and safety guidelines as well as legal obligations.
Inspect final output and compare properties to requirements.
Maintenance of accurate documentation and perform statistical analysis.
Solicit feedback from customers to assess whether their requirements are met.
Be on the lookout for opportunities for improvement and develop new efficient procedures.
Track the progress of the roll-out of fleet in the market in terms of telematics fitment, swag, and overall vehicle readiness for hand over to client
Ensure that all systems are fully updated with vehicle information and details including but not limited to internal VMS Telematics systems and Uber systems
Communicate with team members and managers both verbally and written on the progress of Fleet rollout.
Utilize Google Docs and Sheets in many areas of your work with ease.
Be service-oriented with a positive attitude, interest in learning, technically savvy, and flexible.
Ensure that all permits are appropriately actioned on all vehicles and renewed as required in the respective markets.
Ensure that all regulatory and traffic infringements are assigned to the respective drivers.
Follow Up daily on cars that are in repairs.
Ensure that vehicles are inspected and serviced in accordance with OEM and Moove policies
Ensure that all traffic fines and other driver-related infringements are assigned to the drivers or appropriately deducted
Daily, weekly, and monthly management reporting
Adhoc tasks, assignments, investigations, and solutions as required by Management.
What you will need for this position
Bachelor’s degree in business administration, facility management or similar field is preferred and experience as quality manager
Good understanding of insurance management, requirements and dynamics
Degree in Business Management or equivalent.
Superior verbal and written communication skills.
Ability to multitask, meet deadlines, as well as take on additional responsibilities as assigned.
Technically savvy: Google Suites and databases
Strong business writing and speaking skills
Self-starter, ability to work independently and manage priorities effectively
Attention to Detail.
Key Metrics
Claims acceptance %
Total Loss claims % and TAT
Vehicle in NPA state during accidents
TAT for vehicle servicing
Tracking vehicle ageing and service history
Finding OES parts solutions in case of parts shortage
