Account Manager

Adverity • United Kingdom • 2w ago

We're looking for an Account Manager to join our Automation Team at Adverity, driving retention and operational growth across a global customer base. Are you organised, resourceful, and thrive in a fast-paced SaaS environment? Do you excel at managing a high-volume portfolio and keeping things running smoothly? If so, this role is for you!

This is a full-time hybrid position, with the possibility of working 100% remotely from one of our selected locations. If you're based in London, Katowice, or Sofia, you can also come to our office.

Some of the things you'll work on:

Manage a diverse portfolio of ~120 SMB customers, ensuring smooth operations, retention, and account growth.
Monitor Gainsight to track risks and upsell opportunities, using data-driven decision-making and proactive check-ins.
Communicate primarily via email and Zoom, enabling customer self-sufficiency through automation and 1:Many strategies.
Collaborate with internal teams to resolve escalations, optimise account performance, and drive workflow automation.
Continuously refine processes to improve efficiency and scale account management operations.

We're excited if you have:

4+ years of experience in a B2B SaaS environment managing a high-volume account portfolio.
Experience in Martech/Adtech is a strong plus. Knowledge of marketing data integration and performance analytics will make your application stand out!
A global mindset, thriving in an international environment and comfortable working across multiple time zones (focusing on US and Europe).
A resourceful and independent approach, while also being a team player who asks for help when needed.
Strong organisational skills, with the ability to prioritise, problem-solve, and drive results in a fast-paced environment.