About us:
YuLife is an award-winning InsurTech company and an employee benefit provider.
We’re the world’s first “lifestyle insurance” company. While other insurers are there for people at the point of death or illness, we engage with people every day to help them live better lives.
To do that, we’ve built an award-winning app that rewards people for building healthy habits. It includes the best wellbeing and digital health tools in the world.
Customers can earn vouchers from great brands like Amazon, Tesco or ASOS for doing simple things like walking or practicing mindfulness. They can even do good by planting trees or cleaning the oceans from the app.
Our clients include Tesco, Capital One and Fujitsu, and we’ve been ranked the #1 employee benefit in the UK on Trustpilot. More recently, YuLife was recognized by CX Insurance Awards as ‘Best Insurtech 2024’ and the 8th Fastest Growing Technology Company in the UK in the prestigious 2023 Deloitte Technology Fast 50.
The role:
The day-to-day management of the On Risk process for Group Insurance and SaaS policies written through YuLife, ensuring all clients, intermediaries and internal customers are provided with a personable, first class customer service.
Day to day responsibilities include, but are not limited to:
- Support YuLife Sales Teams, Intermediaries and Direct Clients pre-sale,
- Own the ongoing management of the On Risk process for a portfolio of clients,
- Creating and maintaining Clients products on YuLife’s systems during the Onboarding process,
- Collating, review and submit On Risk requirements to Insurers,
- Review application forms to ensure they meet the coverage required: issuing to client or Broker, reviewing completed forms upon receipt and submitting to the relevant Insurer,
- Sending confirmation of acceptance of risk,
- Working with the wider Customer Success team to ensure all relevant information is provided for the client’s pre-onboarding,
- Review and send out deposit invoices,
- Prepare inception accounts: review, manipulation and formatting of inception data,
- Review and issuing of inception invoices and breakdown of costs,
- Review and issuing of policy schedules,
- Review and issuing of medical underwriting requests,
- Ensuring client/intermediary/YuLife team members are kept informed of the progress of the journey,
- Participate in customer onboarding meetings (on and off-site) as appropriate
The ideal candidate will have:
- A high level of written and verbal communication
- Excellent attention to detail
- Love working with Excel 😃
- Aptitude for working with multiple technologies
- Demonstrate the desire to deliver the best possible customer experience, on a right first-time basis
- Ability to work under pressure
- Demonstrate the ability to adopt change to improve process, efficiency and service
- Happy to work with customers from a variety of backgrounds and positions
- Ability to convey complex information to customers with various levels of understanding, whilst maintaining technical integrity
What you’ll get:
We like to give more than we take so here are some of our benefits:
- Competitive base salary
- Potential to earn share options
- 6x salary life assurance
- Health Insurance
- Income protection
- 3% company contribution to pension via salary sacrifice scheme
- 25 days Annual Leave + 1 Love being Yu (e.g your birthday, moving house anything else that is for Yu!)
Additional Perks:
- Access to the YuLife app (which includes a tonne of well-being rewards, discounts and exclusive offers as well as access to Meditopia and Fiit)
- £20 per month to a "be your best Yu" budget
- Unlimited Monthly professional coaching with More Happi
- OnHand Volunteering app
- Learning Budget
- Financial coaching with Octopus Money
- Generous parental leave
- Remote working package; includes laptop, desk, chair etc.
- Remote and flexible working
- Currently our lovely office in Shoreditch is available if people want (and only if they want) to use it
Our framework and principles around hybrid working at YuLife.
Here at YuLife our values encompasses Love Being Yu and as a result we’re committed to diversity and inclusion. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, disability or any other protected class.
Read what one of our key investors has to say about our culture ›
We're more than just life insurance!