Job Description
OverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.
We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
We empower exceptional people to create extraordinary experiences together.
Bring your whole self.
The Role and Team:
A phenomenal opportunity exists within Medallia’s People & Culture Team as we are looking for a People Operations Analyst.
The People Operations Analyst will gain exposure to different areas of the organization based on business need and personal career interest by supporting the full-cycle employee experience, from hire to retire. If you thrive working as part of a friendly, collaborative and smart team, and want a role with exposure to the full range of HR disciplines, you’ll love the new challenge ahead of you.
The People Operations Analyst will support the implementation of the day-to-day processes of People Operations programs and projects. This includes coordination, data processing, information management, and stakeholder support. As a member of the People and Culture team, this role will partner with cross functional teams and internal stakeholders to understand business objectives, design, build, implement, and maintain solutions to help Medallia achieve its objectives.
About you:
Successful candidates will demonstrate experience supporting HR processes, have a talent for data analysis, attention to detail and problem solving.
You have a natural curiosity to learn about processes and policies that impact international HR.
You’re a great collaborator and communicator, with proven ability to work effectively across a geographically and culturally diverse population
NOTE - We will be prioritizing candidates in US Pacific or Mountain Time Zone.
Responsibilities - Process post-offer transactions including background checks, hire transactions, global right to work/I-9s, start date changes.
- Enter contingent workforce transactions in Workday
- Initiate IT equipment and account provisioning for new hires
- Send new hire welcome communications
- Initiate transfers and relocations for new hires and employees
- Process employee and HR Business Partner requests supporting the employee lifecycle including employee/job data changes, transfers, promotions, terminations, time off adjustments, contingent worker extensions
- Audit Workday data for accuracy and consistency
- Escalate process and data inconsistencies
- Meet SLAs for transaction processing
- Support ad hoc projects and reports
QualificationsMinimum Qualifications
- Minimum of 2 years working with Workday and Case Management (ServiceNow)
- Demonstrated Human Resources experience
- Moderate HR Policy and Process Knowledge
- Demonstrated experience in processing employee lifecycle events and processes
Preferred Qualifications
- Past experience in a supporting role within an People Operations or demonstrated Human Resources experience
- Experience communicating and following up with New Hires, Hiring Managers with regards to questions related to pre onboarding.
Medallia is committed to equal pay and transparency. The annual base salary range for this position is $53,500 - $75,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.
Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.
