Senior Product Manager - Chauffeur Ride Experience

Blacklane • Barcelona, Spain • 1w ago

YOUR CHALLENGE

Join us as a Senior Product Manager and play a key role in shaping the future of our Chauffeur Ride Experience team. In this role, you'll co-lead the pod alongside the Engineering Manager, ensuring a seamless and premium journey for our customers. Your focus will be on enhancing every touch-point of the ride experience, making sure that our service remains the benchmark for luxury and reliability.

As part of the Ride Experience domain, you’ll collaborate with cross-functional teams to develop and optimise features that elevate customer satisfaction and operational efficiency. You’ll own the roadmap, aligning it with business objectives while using data-driven insights to guide prioritisation. Balancing technical enhancements with new features, you’ll ensure that our product continues to evolve while maintaining stability and scalability.

ABOUT YOU

Experienced Leader – You have 5+ years of experience in product management, giving you a deep understanding of how to drive impactful product development.
Customer-Obsessed – You think beyond the technical aspects; your focus is on creating seamless, intuitive, and delightful ride experiences.
Strategic & Data-Driven – You excel at defining and tracking Key Performance Indicators (KPIs), conducting A/B tests, and making data-backed decisions that enhance product outcomes.
Proven Impact – You have successfully launched 2-3 major features, each spanning 4-6 months, demonstrating your ability to manage complex projects from ideation to execution.
Creative & Problem-Solving Mindset – You see challenges as opportunities and bring innovative solutions to elevate the ride experience.
Industry Experience – Prior experience in transportation, hospitality, or mobility services is a plus, but not a must.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.

Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:

Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
Sustainability:We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.