About Fuse Universal
We're Fuse. And our mission is to help our customers unlock the knowledge and expertise that their people need to improve their skills and perform in their work. Enabling everyday learning moments isn’t just our motto, it’s why our clients choose us to help power their organisational learning culture. With our award winning AI powered platform, we are proudly redefining the way that people and organisations learn and communicate.
From our beginning in London 2010, we now have over 110 employees located across the globe from South Africa, the US, Mainland Europe, India, Singapore and the UK. We encourage each Fuser to decide where they perform at their brilliant best. We invest in our people and culture, offering competitive financial, health, social and security benefits as well as working remotely but collaboratively through our platform.
We're on the lookout for the next passionate and ambitious person to join our mission. Are you ready to be part of the Fuse tribe? We would love to hear from you!
About this role
In this remote position, the Product Analyst will play a key role in shaping Fuse’s data strategy, product insights, and decision-making processes. Reporting directly to the Chief Product Officer (CPO), this is a high-impact, strategic role working closely with leadership on strategic decision-making and roadmap direction, driving data-led decision-making across the product portfolio. You will work closely with the CPO, Product Managers, and Technology teams, providing actionable insights, supporting strategic market and roadmap analysis, and optimising user engagement through data.
About the team
The Product-Technology team at Fuse is made up of the Product, Technology and QA functions. Within
Product, you will be the first hire of the ProductOps team, and hand-in-glove with the Product Managers and Design teams. In Technology, we have Engineering, split into Frontend and Backend chapters, and the Platform team. In QA, the team is split between Analysts and Automation. Our squad structure has a permanent Product Manager, Lead Engineer and Lead QA Analyst. Engineers are then assigned according to agreed roadmap deliverables and Product Managers are expected to influence resourcing decision making through compelling roadmap ideas and presentations.
Your Responsibilities
- Strategic Market & Roadmap Analysis:
- Work directly with the CPO to analyse market trends, competitor data, and customer needs to inform strategic decisions.
- Provide data-driven recommendations on roadmap priorities and product investments.
- Support go-to-market strategies by analysing adoption trends and market demand.
- Product Analytics & Insights:
- Use SQL and Python to analyse user behaviour, engagement trends, and feature adoption.
- Manage data tracking, reporting, and quick insights. Work towards centralising data sources with other departments.
- Leverage user tracking data and feature usage data to analyse user journeys, friction points, and engagement drivers.
- Support Product Managers and Heads of Technology and QA by defining KPIs, tracking performance, and identifying opportunities for improvement.
- Presentation & Storytelling:
- Craft and present compelling insights that are easy for non-technical stakeholders across the business to understand.
- Translate complex data into clear, actionable recommendations for leadership, Product, Customer Success, and Sales.
- Build engaging, well-structured presentations using PowerPoint, Google Slides, or data visualisation tools.
- Experimentation & Testing:
- Design and evaluate A/B tests to measure the impact of product features and design changes.
- Use Python for statistical analysis to validate hypotheses and refine roadmap decisions.
- Optimise experiments to improve Fuse’s Engagement Funnel and learning outcomes.
- Data Strategy & Operational Efficiency:
- Play a foundational role in defining Fuse’s product data strategy, ensuring best practices in tracking, governance, and insight generation.
- Collaborate with engineers to improve data collection and integrity.
- Automate reporting processes to streamline how the Product team uses data.
- Stakeholder Communication & Influence:
- Present clear, impactful insights to the CPO, Product Managers, and senior leadership.
- Work closely with Customer Success and Sales to translate data into customer engagement strategies.
- Build product dashboards and reports to provide visibility into product health and growth opportunities.
- AI-Driven Efficiency & Scaling Output: Leverages AI to automate tasks, enhance forecasting, and streamline workflows while ensuring data accuracy. Identifies opportunities to scale insights efficiently while maintaining high-quality outcomes.
- Product Thinking & Business Impact: Transforms data into strategic insights, optimizing engagement, adoption, and roadmap priorities. Understands how user behavior influences product success and translates findings into actionable recommendations.
- Persuasive Data Communication: Communicates complex insights clearly, using data storytelling to influence decisions and strategy. Crafts compelling reports and presentations that drive alignment across technical and non-technical teams.
- Action-Oriented & Proactive Mindset: Proactively identifies opportunities, solves problems, and adapts quickly in a fast-moving environment. Takes ownership of projects, continuously refining processes to improve efficiency and impact.
- Growth & Future Thinking: Builds scalable data strategies, leveraging AI and automation to future-proof insights and operations. Thinks beyond immediate needs, ensuring analytics can evolve as the company and product grow.
Ideal preferred skills:
- Startup/Growth experience: Comfortable in fast-paced, high-ambiguity environments.
- Competitive Analysis expertise: Benchmarks Fuse’s engagement metrics against industry standards.
- AI & Analytics Strategist: Clear perspective on how AI can enhance product analytics and decision-making.
- Remote-first and flexible working
- Home-working and Wellbeing allowance
- Learning & Development - peer and platform learning
- Comprehensive Health Insurance with Vitality
- Perkbox - enjoy a wide range of benefits, discounted shopping and services
- Annual leave: 25 days + day off on your birthday + all bank holidays
- Employee Assistance Programme
- Enhanced parental leave
- Cycle to Work scheme
- Company social events
- Employee recognition awards: employee of the month, long service awards, and our employee referral scheme
