A bit of context...
As part of its Strategic Plan, Spendesk decided to address customer Expansion through two different departments (Commercial and Customer). Each of them owning a different mission:
- Customer: Focus on Engagement, Satisfaction and Retention
- Commercial: Focus on Upsell / Cross-Sell and Customer Development
Initially only focusing on Key Accounts, the Sales Expansion Team is now looking to expand its customer coverage by addressing the whole Spendesk’s portfolio.
It has then been decided to split the team across two roles:
- Key Account Managers: Focusing on the higher segment of our Customers
- Account Managers: Focusing on Small and Medium Customers
As an Account Manager you’ll play a pivotal role in driving our business growth by nurturing and expanding relationships with our existing SMB customers.
You’ll own a large portfolio of customers with the mission of driving customer base expansion through upsell, cross-sell and contract negotiation.
You will actively partner with the customer success team which is in charge of boosting adoption & usage of the product by our customers.
What will be your mission(s)?
- You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans
- You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities
- You will understand client needs, business objectives, and challenges to effectively position our products/services
- You will be responsible, for those customers, for the entire sales cycle from potential identification to closing : Qualification > Discovery > Technical Validation > Commercial proposal > Signature
- You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities
- You will maintain accurate records of client interactions, transactions, and progress using CRM software.
- You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growth
- You will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation
Skills & personality traits
- Commercial mindset: strong sales instincts, demonstrated assertiveness and a strong track-record of hitting and exceeding quota, as well as proven negotiation and closing skills.
- Organization & portfolio management: strong organizational skills and disciplined in daily activity planning & prioritizing. Ability to manage a high number of opportunities simultaneously at various stages of the buying process.
- Ability to navigate between high velocity deals and value focus deals.
- Customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant
- Great Communicator: excellent verbal and written communication skills in (English & French/German)
- Resiliency and Extra Miles Mindset: The AM department is still under construction; we then expect a company-first mindset and the ability to embrace challenges and navigate through uncertainty
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 500+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there!
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
- 100% reimbursed public transport to the office or bike perk of 30 Euro
- Latest Apple equipment
- 28 days of annual leave
- Monthly budget of €50 for wellness-related spending
- Access to
Moka.care (platform for emotional and mental well-being)
- A friendly remote policy
- Great office snacks to fuel your day
- A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
