Looking for a Job That Fits Your Life, anywhere in the World?🤔
Ever fancied a professionwhere work molds around your life, no matter where in the globe you are? Welcome to Safeguard Global! We're all about making work fit into your world, wherever that may be.
At Safeguard Global, we're not your average company. Sure, we handle global solutions for over 1500+ clientsacross170+ countries, but what really makes us tick is giving you and 2000+ Guardians the freedom to work in a way that suits your style, no matter the time zone in over 50+ countries.🌎
Our Work in Any Way approach means you can call your couch your office or a café halfway across the world your boardroom, all while still having room to do school runs and essential errands throughout your working day.🤩
How you will make a difference:
- Support/File/Action leave requests in accordance with statutory requirement with necessary government entities in a timely manner avoiding risk/penalties to Safeguard Global and the Client
- Process, manage, action, and coordinate leave requests for clients and employees in accordance with KPIs
- Coordinate all aspects of leave cases from intake to resolution ensuring timely and accurate processing
- Ensure all leave cases are handled in compliance with country employment laws and in line with company policies
- Serve as a liaison between clients, employees, and our HR, Benefits, and Payroll teams providing clear communication, guidance and inputs on leave policies and procedures
- Maintain accurate records of leave requests ensuring the accuracy and security of data and adherence to relevant privacy regulations and organizational policies.
- Maintain accurate records of leave requests while ensuring data privacy and confidentiality
- Provide exemplary customer service addressing queries and concerns regarding leave policies and procedure globally within the defined timelines
- Generate and analyze reports on absence trends, patterns, and metrics to support HR decision-making
- Monitor and manage legislative changes that impact leave policies
- Ability to think critically and interpret eligibility requirements based on guidelines and rules, qualifiers, defined limits, etc.
- Understand exception scenarios and drive timely closures/resolution
- Ability to research and fact find in support of leave inquires to be able to articulate claim eligibility/ineligibility with clear reasoning
What will give you an advantage:
- 2+ years of experience in global HR or leave management experience in a customer service or client facing role
- Exceptional communication skills with the ability to communicate complex concepts in a clear and concise manner to diverse audiences.
- Excellent verbal and written communication skills, including the ability to communicate complex concepts in a clear and concise manner to diverse audiences.
- Multi-language skills a plus
- Demonstrated track record of service delivery excellence
- Ability to deal with ambiguity and work in a dynamic, results-oriented environment while meeting internal and customer KPIs
- Understand and recognize when there is a sense of urgency and be able to prioritize activities accordingly
- Excellent customer service skills; exhibiting empathy while adhering to business guidelines
- Strong listening, understanding, and receptive skills to ensure positive customer experience for claimants/employees
- Strong attention to detail and good interpersonal skills
- Strong decision making and problem-solving skills
Why become a Guardian:
Ready to become part of a workforce that shapes itself around your life, embraces remote work like a pro? Apply, by clicking on the following link.We wish you the best with your application. Our Guardian promise to you is to keep in touch to arrange the next stage should your application meet the position's requirements, and or a gentle update if you have been unsuccessful at this time.
Welcome to the Future of Work!🌐
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At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
