Build the Market Leader in Satellite Analytics with us at LiveEO
At LiveEO, we combine Space Technology with AI to solve problems here on Earth. Our satellite-based monitoring solutions help Infrastructure operators and industrial companies to make their operations more ecological, safer, and more efficient.
LiveEO is applying the latest developments in artificial intelligence to analyse satellite data and is bringing the insights of earth observation data to customers in the enterprise sector. LiveEO’s ambitious goal is to monitor 1 billion assets across the globe with its unique SaaS solution until 2030. Our team is as global as the satellite data we process and the customers we serve. Together, we are building something big.
As a
(Senior) Customer Success Manager, you’ll be the customer’s advocate and partner, ensuring they realise the full value of our solutions by owning the customer lifecycle and driving adoption, retention, and growth. You’ll play a critical role in onboarding, retaining, and expanding accounts while creating an exceptional customer experience. You also work with leadership to help evolve CSM engagement models. This role requires proven experience working in a fast-paced startup environment with focus on advocacy and delivering value to SaaS customers.
Your challenge
Build and maintain strong, long-lasting customer relationships with our customers, acting as their primary point of contact
Onboard and train new customers and ensure they are set up for success and smooth product adoption
Create onboarding material with our product teams as required
Engage proactively, track customer KPI, anticipate and manage risks
Identify up-/cross-selling opportunities and co-own expansion with sales
Build up domain and product knowledge to act as your customer’s trusted advisor.
Work closely with sales and other roles across the company to make your customers successful
Create tailored success plans aligning our product’s capabilities to customer business objectives to generate value
Act as Voice of the Customer, provide escalation support and provide ongoing feedback on product improvements to product teams
Your profile
At least 3 to 5 years of experience in Customer Success, account management or similar in a SaaS environment.
Experience in managing the full customer journey incl. discovery, business reviews, value mapping & realisation.
A “Voice of the customer” mindset with a strong proactive approach and a hands-on attitude to get things done
Strong analytical and problem-solving skills, proactive work style and ability to work independently
Proven ability to thrive in fast-paced, ambiguous environments where priorities and products evolve rapidly.
Entrepreneurial spirit and excitement about being part of a startup where your input will directly shape the product and company trajectory.
Strong communications and presentations skills
Willingness to travel to customers
Experience handling international customers
Working proficiency in English
What Makes You Stand Out
Working proficiency in German or any other European language
Working knowledge around REST API and/or GIS
Experience in supply chain industry and workflow and/or sustainability/ESG industry
Experience owning renewal and upsell
Your Benefits
The opportunity to create a product that can improve business processes and lives across the globe.
Flexible working hours and hybrid work model - we trust our employees to get their work done while maintaining a healthy work-life balance
We empower employees to drive their own career development, take initiative and have the freedom to be creative and bold
Not an overtime culture - we take care that overtime is done only as a necessity and always offset with time off and rest
Variety of team building opportunities - from jogging groups, team sports, bouldering and picnics
A collaborative and learning environment - frequent internal workshops, knowledge sharing sessions, journal clubs and hackathons
Potential to participate in the employee stock option program
Office located in the center of Berlin Kreuzberg
BVG and Urban Sports subsidy
About us
LiveEO is a well funded startup founded in 2018 and based in Berlin. Our primary service is modelling risk to our customers’ assets and infrastructure from vegetation, ground deformation and change detection. We currently have around 100 employees from all over the world with a variety of backgrounds
