Company: Flow48
Position: Disbursement and Collections Administrator
Location: Cape Town
Employment: Full-Time
About Us:
Flow48 is a VC-backed fintech startup for B2B lending. Building a seamless, automated, and integrated ecosystem to serve as a platform for SME Working Capital financing under a Revenue Based Finance (RBF) model. We bring a solution to the information asymmetry problem, overcoming traditional lenders’ challenges by building a financing layer for SMEs based on data triangulation and dynamic risk engines.
Position Overview:
We are seeking a motivated and detail-oriented individual to join our Risk team as a Disbursement and Collections Administrator. The Disbursement and Collections Administrator plays a critical role in managing the financial flow between the company and its customers. This role is responsible for ensuring timely, accurate, and secure disbursement of funds and collections to/from customers. The administrator acts as the liaison between various departments including Risk, Finance and Operations, to ensure smooth financial operations, compliance with regulatory standards, and excellent customer experiences.
The ideal candidate will be a Professional who has a passion for financial analysis and operational accounting, and who possess a strong analytical mindset, excellent communication skills and an understanding of international financial reporting standards.
This role offers an excellent opportunity for someone who is looking to further their career in and gain valuable hands-on experience in a dynamic work environment at the forefront of fintech innovation.
Key Responsibilities:
Disbursement Management:
- Oversee the disbursement of funds to customers, vendors, and partners as per company policies and agreements.
- Process daily disbursement requests through bank transfers, e-wallets, or other fintech payment platforms.
- Ensure timely and accurate execution of all disbursements while minimizing errors and delays.
- Track and record all disbursement transactions in the company’s financial system.
- Work with banks and payment gateways to resolve any transaction issues.
Collections Management:
- Manage incoming payments from customers, ensuring they are processed correctly and allocated to the appropriate accounts.
- Monitor overdue collections, and work with internal teams and external partners to implement effective collection strategies.
- Reconcile customer payments and ensure discrepancies are handled promptly.
- Collaborate with the customer support team to resolve payment disputes or issues.
Transaction Reconciliation & Reporting:
- Regularly reconcile all disbursement and collection transactions to ensure the accuracy of financial records.
- Provide reports on cash flow, collections, disbursements, and overdue payments to management on a weekly/monthly basis.
- Conduct variance analysis to identify discrepancies or inefficiencies in the financial processes.
Compliance and Risk Management:
- Ensure that all transactions comply with internal controls, company policies, and external regulatory requirements.
- Assist in audits by providing necessary documentation and data regarding disbursement and collection transactions.
- Maintain a risk register and escalate any potential financial or fraud risks related to disbursements or collections.
Stakeholder Collaboration:
- Liaise with internal teams (finance, customer service, risk) to provide updates on payment and collection status.
- Work closely with external payment processors, vendors, and banking institutions to streamline payment processes and resolve transaction issues.
- Provide input for process improvement related to disbursement and collections systems.
Customer Communication:
- Handle customer inquiries related to disbursements and collections, ensuring clear, concise, and professional communication.
- Address payment-related issues such as delays or errors, working towards resolutions that meet both company and customer needs.
Qualifications:
Education:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
Experience:
- 5 years+ of experience in a disbursement, collections, or treasury-related role, preferably in fintech, banking, or financial services.
Technical Skills:
- Proficient in financial management software, enterprise resource planning (ERP) systems, and digital payment platforms.
- Strong understanding of payment processing, reconciliation, and digital banking.
- Advanced skills in MS Excel and data analysis.
Key Competencies:
- Attention to Detail: Highly accurate in processing payments and reconciling transactions.
- Problem-Solving: Ability to identify issues, troubleshoot payment problems, and recommend solutions.
- Time Management: Efficient in handling a large volume of transactions within tight deadlines.
- Communication Skills: Strong written and verbal communication to handle customer inquiries and collaborate with internal teams.
- Team Collaboration: Ability to work across departments to ensure seamless financial operations.
- Adaptability: Comfortable in a fast-paced fintech environment, adapting quickly to changing priorities and systems.
We are looking for someone who excels in a dynamic, high-growth environment. In our lean team, autonomy and self-sufficiency are crucial, as is the ability to design and execute one's roadmap. Commitment to portfolio quality, rapid execution, and clear communication is important in this role.
