Company: Flow48
Position: Collections Agent
Seniority: Entry Level
Location: Cape Town
Employment: Full-Time
About Us:
Flow48 is a VC-backed fintech startup for B2B lending. Building a seamless, automated, and integrated ecosystem to serve as a platform for SME Working Capital financing under a Revenue Based Finance (RBF) and Invoice Based Finance (IBF) models. We bring a solution to the information asymmetry problem, overcoming traditional lenders’ challenges by building a financing layer for SMEs based on data triangulation and dynamic risk engines.
Position Overview:
The Collections Agent will play a key role in managing the collection of overdue loan payments for Flow48 that specialises in providing finance to SMEs. The Collections Agent will work closely with clients to negotiate payment arrangements, resolve account delinquencies, and ensure timely repayment. This is an entry-level role suitable for individuals looking to grow their career in finance and credit management.
Key Responsibilities:
- Daily Monitoring of Accounts: Track and manage assigned loan accounts to identify overdue payments and potential delinquencies.
- Customer Outreach: Initiate outbound calls, emails, and SMS messages to borrowers regarding late payments, reminding them of upcoming or missed instalments.
- Negotiating Payment Arrangements: Engage with clients to arrange repayment plans that suit their financial situation, while ensuring compliance with company policy.
- Handling Inquiries: Address borrower inquiries related to their loan terms, payment schedules, and account status, providing clear and professional communication.
- Documenting Communications: Maintain detailed records of all borrower interactions, payment agreements, and account status updates in the company's CRM or loan management system.
- Escalating Issues: Identify high-risk accounts and escalate unresolved or problematic cases to senior collections officers or the risk management team.
- Compliance: Ensure all collection activities adhere to internal policies and regulatory requirements, treating clients fairly and respectfully.
Qualifications & Skills:
- Education: Bachelor's degree in finance, business, or a related field.
- Experience: 3 years of experience in a customer service, collections, or financial services environment preferred.
- Communication Skills: Strong verbal and written communication skills, with the ability to handle difficult conversations professionally.
- Customer Focus: A customer-first approach, with a strong commitment to resolving issues and building positive client relationships.
- Attention to Detail: Ability to maintain accurate records and documentation of interactions and agreements.
- Tech-Savvy: Comfortable using CRM systems, loan management platforms, and Microsoft Office (Word, Excel, Outlook).
- Negotiation Skills: Ability to work with clients to reach mutually beneficial payment agreements, while upholding company policies.
- Team Player: Willingness to collaborate with team members and escalate cases when necessary.
Desired Attributes:
- Strong problem-solving skills
- Patience and resilience in dealing with challenging situations.
- Ability to work in a fast-paced, target-driven environment.
- Interest in learning about SME lending and credit management
We are looking for someone who excels in a dynamic, high-growth setting with a good understanding of the global direct lending ecosystem. In our lean team, autonomy and self-sufficiency are crucial, as is the ability to design and execute one's roadmap. Commitment to portfolio quality, rapid execution, and clear communication is important in this role.
