We are looking for a highly-organised, empathetic and detail-oriented Patient Liaison Specialist to be the first point of contact for Hair Transplant patients. This role is ideal for someone who is passionate about delivering an excellent customer and patient experience and providing information and exceptional support to those on their Hair Transplant journey.
RESPONSIBILITIES
Handle High Volumes of Calls: Efficiently manage inbound and outbound calls (using Cloudtalk, our digital telephone system) with a focus on empathy, professionalism, and accuracy.
Patient Screening: Conduct initial consultations via phone to assess eligibility for hair transplant procedures, gathering relevant medical history and other necessary details.
Appointment Coordination: Schedule consultations with hair transplant specialists, ensuring all patient information is accurately recorded and communicated.
Customer Service: Address patient inquiries, concerns, and complaints in a calm and professional manner, ensuring patient satisfaction at every step.
Knowledge of Hair Transplants and/or Private Healthcare Experience: Familiarity with hair restoration procedures, or a background in private healthcare (e.g., cosmetic procedures), is essential to effectively communicate with patients.
Empathy and Communication Skills: Demonstrated ability to handle sensitive conversations with empathy and professionalism.
BENEFITS
Share option scheme
Private medical insurance
Annual learning & development budget
Gym & wellness benefit with Wellhub
Hybrid role based in London Bridge 3 days a week with lunch once a week
Cycle to work scheme
Electric car scheme
25 days holidays and generous parental leave & flexible working policies
Annual company retreat
ABOUT MANUAL
MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.
MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.
We’re destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one’s health and wellbeing. A place that didn't exist until now.
Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond,
After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK’s fastest-growing healthtech and help supercharge our mission.
Websites:
https://hair-transplant.manual.co/
https://www.manual.co/
EQUAL EMPLOYMENT OPPORTUNITY
Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.
We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.
