Hi, we’re Bloom & Wild. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows.
We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us.
Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired bloomon in The Netherlands and Bergamotte in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.
Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.
🛠️ Operations Team @ Bloom & Wild Group
The Operations team at bloomon and Bloom & Wild is split into two sub-teams, although in practice there is a close collaboration between all these sub-teams on a daily basis:
1. Production and supply chain - centralized around our two main warehouses near Amsterdam and Birmingham the teams run our sourcing, supply chain, production and fulfilment operation. They cover the full range of products we process in our own warehouses: flowers, plants, gifts, food & drinks, packaging material and much more. They optimise for customer satisfaction, On Time-In Full fulfilment, quality and associated COGS.
2. Fulfilment and Customer Operations - managing our partially outsourced sourcing, production and fulfilment in the UK, optimising our delivery organisation in all countries we are active in and servicing our customers with the Customer Delight team. The team works closely with our partners to achieve operational excellence and optimise for quality and customer satisfaction, delivery performance, capacity and associated COGS.
As part of the ‘Production and Supply chain’ domain, the Central operations planning team is the oil in the machine of our full end-to-end supply chain. In order to ensure an optimal production and fulfilment process in our warehouses, your team is in the middle between the forecasting team, the flower sourcing team, the commercial country teams, logistics and the warehouse teams. By understanding the different and opposing needs of all teams, you navigate to optimise for maximum availability of our products to sell, and minimise wastage on our fresh products. By means of your coordination we unlock and utilise the maximum flexibility in our supply chain, in the most efficient way.
You will work alongside an experienced Senior planning manager, and be responsible for the planning of our flower & plants categories.
To excel in this role you need a strong analytical mindset, great Excel skills, and to pride yourself in being a meticulous executor and a rockstar in prioritisation. If this sounds like you, keep on reading!
⚙️ What you'll be doing:
- Be central point of contact regarding our flower & plants supply planning for all operational, supply chain, and commercial teams and satisfy all opposing interests in the best way possible
- Convert of our daily, weekly, and monthly commercial demand forecast into our supply and production planning systems
- Live gatekeeping of stock levels of all our products, across all countries, brands and all delivery days, ensuring that where possible we are never sold out but also do not incur significant wastage - in close cooperation with our commercial country teams
- Operationally keep systems up to date (eg. upload stock availability, keep range plan updated in order tooling, solve availability issues due to product settings in our backend)
- Master the complex dynamic of our expanding SKU mix with limited freshness shelf life (flowers, plants, home & living, fresh food, drinks)
- Solve out of stock situations (eg. upgrade individual customer orders / trigger resends / align with Customer Delight on customer communication)
- Key stakeholder and user of our bespoke production planning tool, our stock management tool and various dynamic sheets used for supply chain cooperation
- Ensure accurate stock management and reflection in our system landscape in close collaboration with our warehouses, investigate stock discrepancies and solve root causes
- Support the planning and execution of supply chain and warehouse operations set up in detail around bank holidays and our yearly peak sales (Valentines, Easter, Mothers Day, Christmas)
- Support the senior supply planner generally, and provide holiday cover when required.
✅ You’ll love this role if you…
- Have a degree in business or related field
- 2-4 years experience in a supply chain environment and working with inventory or supply planning
- Highly advanced analytical skills with an ability make data-driven decisions
- Advanced MS Excel/Google sheets knowledge and experience (pivot tables, vlookups, index match, query, importrange etc)
- You enjoy a structured week, with recurring, yet challenging tasks
- You perform well under pressure, and are good at prioritizing
- Have eye for detail, making sure you’re 100% correct
- You have a problem solving mindset, and enjoy unravelling complex challenges
- Great communication skills and experience in stakeholder management
- Experience in working with ERP/WMS systems is a plus
- You are fluent in English
- You’re willing and able to travel to our warehouses at least once a week
- Based in the Netherlands or UK, within travel distance to our Amstelveen or Nuneaton warehouse.
These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.
🏡 Belonging @ Bloom & Wild
We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.
🧭 Our ways of working
We really believe in the power of connection. For us that looks different depending on the team you work in. Some of our teams work together in person every day, whereas others may connect in person every quarter.
We also believe in flexibility that supports you, the work you do, and your team. How much you work from home and from our office depends on a balance of those needs, and you’ll agree this with your manager.
Whether it’s through a shared project, a learning and development opportunity, or an afterwork social - we trust our teams to make the right decisions (for them and us) about where and how they work each day.
We’re big on collaboration, empathy, knowledge sharing and growth, and our values drive our priorities every day:
Lead change for good: we have the guts to try new things and step up to do what matters most
Think deeply, act swiftly: we make sure there’s thoughtful rationale behind our approach and always act swiftly to implement ideas
Care wildly: we pour care and creativity into everything we do and pay attention to the things that make a difference
Stay open, be curious:we’re open about what we’re doing and why, and we welcome challenges from each other
🌟 Work that works for you
To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.
Our perks and benefits include:
⏰ Flexible working & work from abroad
🌴 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year
💛 1 Volunteering day each year
🐣 Enhanced family leave and a workplace nursery scheme
🌱 A flexible training framework for every stage of your career
💐 Irresistible discounts on our products, blooms & subscriptions!
📈 Share in our success with a choice to take equity options from day 1
🫱🫲 Getting hired
We know that job searching can be daunting, and we want to do everything we can to ensure that your experience with us is a good one. Interviewing is a 2-way process, and we’re keen to answer all of the questions you have, so that you can be sure (and excited!) that we’re the right move for you.
We believe in leading change for good, so if there’s anything that we can do to help you flourish throughout your application process with us, or if you have any feedback, please share this with us anonymously here so we can use this to improve your experience.
#Bloom&Wild
