At Amenitiz, we’re on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 12,000 hoteliers worldwide, we’re more than just another SaaS scale-up—we’re revolutionizing one of the world’s oldest industries. With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
Our team, nearly 320 strong, based in beautiful Barcelona. At Amenitiz, we cultivate a culture of positivity and personal growth. Our team members are enthusiastic, thrive on ownership, and excel in collaboration. Every day, we lead by example, prioritizing client satisfaction and executing with excellence. We are committed to making a positive impact wherever we go.
About the role
As a Customer Onboarding Specialist you will be on the company’s front line and you will be a reflection of the level of service we give our clients. One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us.
Your mission will be to guide our new customers through digital transformation. Your expertise in Amenitiz software and abilities to train our customers efficiently will bring their Business to a new level with Amenitiz.
Your mission
- Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
- As the next in line after the sale, you will have a direct impact on ensuring client acquisition, by showing and demonstrating the value of Amenitiz for their businesses.
- You will use great product knowledge, pedagogy & empathy skills to ensure client retention and make sure Amenitiz will be the last tool they need!
- You will have a direct impact on customer satisfaction & product adoption, by building great trust and show your expertise of the industry.
- Make sure clients know how to use Amenitiz and help them become product experts themselves.
- Build solid relationships with our customers to limit the churn rate by setting them up for success.
- Ensure optimal use of the solution and look for opportunities to increase revenue per customer by offering relevant cross-selling solutions.
About you
- You have outstanding communication skills, both spoken and written, in Spanish and English.
- You have at least some previous experience in a customer-facing role, handling direct communications with them.
- You are a solution-finder rather than a problem-solver.
- You have a strong customer orientation and the ability to adapt to each client to provide a personalised experience.
- Empathy is one of your strongest abilities, you are able to put yourself in the customers’ shoes and actively handle their requests.
- With excellent organisation and coordination skills, you are not afraid to think outside the box for solutions.
Our Benefits
- 💊 Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.
- 💰 We provide Stock Options that ensure you have ownership in our success.
- 🥐 Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, and everyday sunshine and views at the rooftop.
- 🎉 We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
- 💳 Forget about waiting till the end of the month to get paid. Access your salary any day you want!
- 🍽️ Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.
- 📈 Exponential growth opportunities within an energetic, fast-growing, and international environment (35+ nationalities).
- 📚 Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.
Backed by investors like Eight Roads, Point Nine, Chalfen Ventures, Backed, and Otium Capital, and with a $30 million Series A under our belt, we’re scaling our hotelier portfolio and diving deep into each of our five main markets. More than anything, we’re having a ton of fun while creating impact and learning along the way.
If you’re a strategic thinker with a passion for driving growth and innovation, we want to hear from you! Apply now to join our team and be a part of our exciting journey at Amenitiz!
