The position
If you are excited to re-think account management, shape Hive as a company, and disrupt an industry - apply!
You will be in charge of our largest German merchants, independently managing your own account portfolio
Strategically develop our key accounts on their growth journey, jointly discover optimization levers, or prepare new product launches and market entries while owning the relationship with your own customer base end-to-end
Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive as one of the best that customers will not forget
Conduct account portfolio analysis and develop action plans for commercial development upselling strategies and churn prevention
Join our pan-European account management team, and help deepen our customer relationships with some of the fastest growing direct-to-consumer brands across Europe
Your profile
We know - sometimes, you can’t tick every box. We would still love to hear from you if you think you’re a good fit!
+4 years experience in B2B Account Management, Key Account Management, Sales or Business Development
Entrepreneurial growth mindset, with a hunger for personal development and a passion for building lasting relationships
Strong analytical as well as empathetic abilities to leverage in your communication towards customers
You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders
Fluent in writing and speaking in both German and English (C2)
You have worked in a Scale-Up, Software or SaaS company before; logistics and e-commerce experience is a plus but not mandatory
Our offering
- Be part of the Hive. You will work with a highly driven team of exceptional and experienced people in all domains. People at Hive have worked at organizations such as McKinsey, Amazon, Shopify, Google, Flink, Blackstone, J.P. Morgan & DHL before. We believe in a culture of trust, collaboration, empowerment and constructive feedback in a positive and inspiring work atmosphere
- Make an impact. Join a young company with an entrepreneurial culture operating at lightning speed — we want you to grow with us
- You will be valued. We offer attractive compensation, including virtual employee stock options for all full-time team members plus your choice of hardware according to your preference
- We support your well-being. Opportunity for a sabbatical after three years with us, alongside a dedicated monthly wellness and productivity budget.
- We will get you set up. Operating system and hardware of your choice, additional tech equipment that you need, screens, you name it — we want to enable you to do your best work
- There's more! Enjoy flexible working hours, free drinks and snacks in our office in Berlin, Paris, Milan, Madrid & London and join regular team events such as off-sites and workcations
Be part of Hive!
Any questions?
