The role
The Fraud Operations team is focused on conducting investigations to identify and mitigate high-risk behaviour to protect GoCardless from fraud risks. We have a duty to banking partners, regulators, schemes, merchants and their customers to review and monitor accounts and transactions with the utmost care.
You'll be working as part of a small, close-knit team, conducting fraud investigations in a busy, dynamic and quality-focused environment.
What excites you
- Monitor the risk alert queue and identify high-risk behaviour within the business portfolio
- Conduct fraud investigations within service-level agreements to reduce potential revenue losses
- Attain a thorough understanding of GoCardless products, policies and processes
- Oversee customer-facing correspondence and work with various teams across the business to ensure we provide a seamless merchant experience
- The opportunity to work in a newly built team and make important daily decisions that can make an impact on GoCardless future success
- Working in a global fraud team where you can share experiences and learn from other team members who come from a variety of industries
- Working in a high-growth environment where emerging risks and trends play a big part in our growth.
What excites us
- You have experience in KYC/ AML or fraud investigations
- You use your written English skills to strike the right tone with internal and external stakeholders.
- You use reasoning to separate legitimate behaviour from suspected illicit activity
- You understand the implications of new information for both current and future problem-solving and decision-making
- You're driven by initiative and understand the impact of every decision you make on our merchants
- Results-focused: You can prioritise, organise, and show initiative and willing to get the job done
We don't expect you to meet every requirement. If you're excited by this role, we encourage you to apply.
Working hours: Monday-Friday 9am - 6pm, and willingness to work on some public holidays.
Salary range - the expected base salary range for this position is between €1600 and €2000 (gross).
Base salary ranges may vary and are determined by things like geography, level of experience, interview assessment and parity between you and fellow employees at GoCardless doing similar work. Please note that whilst we strive to offer competitive compensation, there is no guarantee that an offer will reach the upper limit of the stated range.
