The role
We are looking for a Customer Support Representative to join a team responsible for onboarding new customers and supporting existing customers. The role requires understanding of the payments industry and GoCardless products to effectively support our customers as well as the regulatory requirements associated with operating as a payment institution.
What excites you
- Customer Support: Working with our new and existing customer base resolving any issues effectively.
- Product Expertise: Gain in-depth knowledge of our payment solutions to effectively support customer onboarding and customer day to day payment processing needs
- System Proficiency: You are excited to learn and use our systems and tools.
- Process Improvement: Seek to improve processes and the customer experience through feedback and data-driven problem solving.
- Customer Advocacy: Act as the customer voice in coordination with other teams to solve customer issue and improve customer experience
- Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure customer satisfaction and retention.
- Industry Awareness: Stay updated on industry trends and best practices to continually improve customer experience.
What excites us
- Customer centricity: Passion for helping customers.
- Language proficiency: Fluency in French and English.
- Strong listening skills and verbal and written communication abilities: Understand customer needs or issues and deliver clear responses via calls and emails.
- Strong attention to detail in a financial and regulatory environment.
- Experience managing multiple priorities.
- Enjoy working cross-functionally and partnering with other teams.
- Operational mindset with a focus on improving effectiveness and efficiency.
