Outline:
This first-level supervisory position plays a critical role delivering productivity, quality and customer satisfaction for Global Implementation projects. ITL will also provide direct supervision to a team of four to six Implementation Consultants. ITL will proactively review weekly objectives and will ensure team members complete project milestones on time and within performance standards. ITL will review work product and ensure that Implementation Consultant work complies with SGG standards.
ITL is expected to cultivate a culture of professionalism and high performance with the team.
The role will receive direction from the primary SDC/PM and will cascade key decisions and outcomes to their respective team for fulfilment.
Key Job responsibilities:
• Establish a high-performance culture, coaching Implementation Consultants on work methods and by modelling a high level of personal accountability and goal achievement.
• Foster a positive team environment, ensure collaboration between team members, and actively work to identify opportunities to balance capacity / demand within the team.
• Promote “best practice execution” by analyzing current processes/procedures, identifying new methods, and documenting via process maps and desktop procedures.
• Foster strong working relationships with the global Operations Teams by ensuring the team deliverables are high quality and aligned to the standards of the Operations process requirements.
• Develop exceptional talent, through proactive recruiting plans, careful employee development plans, and timely succession planning maps.
• Monitor the individual performance, identifying deficiencies in skill sets to improve training and the overall development of SGWI talent.
• Collaborate with Regional Managers and other Global Implementation Team Leaders to organize the team and its workload.
• Ensure all projects have sufficient resources to cover for holidays, absences and/or peak processes during the project schedule.
• Ensures each team member understands his/her responsibilities for compliance and audit (including SOC1 requirements), and verify that audit documents are completed routinely.
• Address client issues or complaints as they arise and escalate in a timely fashion if necessary.
Key Skills required:
• Three to six (or more) years of global implementation experience in Payroll/ HR/ Project management
• Global Payroll knowledge or experience a distinct advantage
• Excellent communication skills both written and verbal; with the ability to communicate effectively and professionally at all levels.
• Strong client management/ relationship building skills.
• Can operate in a structured and organized way
• An influencer; understand the drivers for change and able to state case clearly and influence others.
• Aptitude for analytical thinking in creating solutions.
• A proven organizer; must be able to priorities personal workloads and help others do the same.
• Tenacious; will work diligently through to completion of task, whilst remaining objective.
• Must be able to work in harmony with other team members and use own initiative for broadening own expertise and experience.
• Be calm under pressure.
At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.
