Customer Success - Engineer (F/M/D)

CELUS • Porto District, Portugal • 3w ago

Your responsibilities

Join Celus as a Customer Success - Engineer!

We’re looking for a motivated and technically proficient Customer Success Engineer (F/M/D) to join our dynamic team in Porto. In this role, you will serve as a technical expert for our customers, advocating our CELUS Design Platform. Your insights and expertise will be crucial in driving forward product development and ensuring customer satisfaction.

Working closely with customers to understand their requirements, helping to align our product to the customer’s use cases and needs
Collaborate on creating compelling demos of the capabilities of our software
Provide feedback to the CELUS product team to strengthen the features and value of our product
Ensuring that the company’s product can deliver on the customer’s requirements
Develop and deliver customer onboarding programs, including training sessions and workshops, to ensure successful product adoption and user satisfaction
Create and maintain knowledge-based content such as tutorials, FAQs, and documentation to support customers and enhance their user experience

Your profile

Degree in Electrical Engineering field or similar
At least 2 - 4 years of previous experience with technical products in the electronics industry
Previous experience in Customer Success roles
Expert in hardware engineering processes
Experience with CAD tools for electronics engineering (e.g. Siemens PADS, Altium Designer, KiCad)
Good analytical skills on electronic schematics and boards
Good communication, presentation, and collaboration skills
A passion for engaging customers doing demos, technical workshops, seminars, presentations
Agile-mindset and solution driven way of thinking
Fluent written and spoken English

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About us

CELUS simplifies and accelerates the electronics design process for the global engineering community with it’s AI-powered CELUS Design Platform.

We are a Munich founded start-up on a mission to unleash scalable engineering by providing a comprehensive library of electronics components and CUBOs, automating all the manual and tedious tasks in the design process, so engineers can spend more time on innovation.

Join our community of tech enthusiasts and proactive high performers in an amazing journey through the world of electronics. We work with a clear vision, empowered by an ambitious, fast-paced environment and caring atmosphere, where your ideas and contributions are highly valued. We have offices in both Munich, Germany and Porto, Portugal.

Embracing diversity is a very important value at CELUS. As an equal opportunity employer, we do not discriminate against any employee or applicant for employment because of disability, race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression.

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