Partner Engagement Manager (Boston)

Blacklane • Berlin, Germany • 1w ago

We are looking for a dedicated and personable Partner Engagement Manager to join the Americas Team and to be the on-the-ground contact for our supply base in the Boston area. In this role, you will manage and enhance the quality of our partnerships with professional chauffeurs, serving as the face of Blacklane in your market. With guidance from a Senior Market Manager, you'll provide business support, handle escalated issues, and ensure local information is shared across teams. Ideal candidates will have 3+ years of experience working directly with external suppliers, a passion for community-building, and a flexible, proactive approach to growing our market.

YOUR CHALLENGE:

You will be the go-to on the ground contact for our supply base in your market(s). To our suppliers, you will be the face of Blacklane.
You will manage and improve the supply quality and engagement from our external partners (professional chauffeurs) within your market(s) with support from a Senior or Lead Market Manager.
You will engage closely with your local supply base. Offering them guidance on how to best improve their business with Blacklane and staying close to their concerns and suggestions on how we can improve the experience for them.
You will be the main contact for our partners in our Partner Support teams. Making sure that they have all relevant local information needed to properly support our supply partners.
When needed, you will handle escalated support issues from our supply partners that our support teams are not best-equipped to handle themselves.
You will support the Senior or Lead Market Manager in operational tasks needed to effectively manage your market.

ABOUT YOU:

You are currently based in Boston.
You have 3+ years relevant work experience.
You have a track record of working face to face with external suppliers.
You’re passionate about building a sense of community with suppliers.
You are convincing, personable, helpful & prefer to be out in the field rather than behind a desk.
You demonstrate a high degree of flexibility, team spirit, independence, and openness.
You have excellent organizational, communication & prioritization skills.
Experience with tableau, salesforce, excel is a plus.
An interest in service excellence, premium hospitality and travel.
You demonstrate a personal commitment to Blacklane’s 5 core values: Break new ground, Be reliable, Go the extra mile, Act with integrity, and Care.

MORE THAN A JOB:

We are Blacklane, providers of premium global chauffeur services. Our mission is to create true peace of mind for discerning travellers by delivering perfect experiences around the world and to inspire a better future. Blacklane is offering airport transfers, City-to-City commutes, In-city mobility chauffeur hailing and Chauffeur-by-the-hour in over 50 countries globally, either pre-booked or on-demand. Whether it’s for business or pleasure, Blacklane and its 300 employees and tens of thousands of chauffeur partners have the right premium transportation service for you. By changing how people move, we opened up new opportunities for our chauffeur providers and set industry standards for climate protection in the travel industry.

Working at Blacklane: We prioritize fostering a strong company culture that promotes collaboration, innovation, and meaningful connections among our employees. Our offices in Berlin and Dubai serve as a central hub where employees come together to collaborate, build relationships, and participate in cultural events that reinforce our shared values. For our employees outside these geographies we promote having a hub life where our employees come together in their specific locations as we believe this plays a crucial role in supporting employee well-being, facilitating career development opportunities such as shadowing and mentorship programs, and nurturing a sense of belonging within our team. We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work. Through our dedication to cultivating a strong company culture, we aim to drive engagement, productivity, and success across the organization and also offer the following:

Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days.
Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
Sustainability:We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane plans to deliver 35% of global rides in EVs by year-end 2024, and 50% by the end of year 2025.
Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to participate in volunteering initiatives of their choice or lead employee-driven community outreach projects. Utilize your time to lend hands to a cause that drives your passion.